This Whisper Report investigates the biggest packaging tech blind spot for CIOs. It draws on urgent insights gathered from Pack Expo Vegas 2025, where operations engineers and technology professionals shared firsthand perspectives. From overlooked IT involvement to cultural gaps with OT teams, the findings expose critical challenges in data use and collaboration. Discover why these blind spots persist—and what steps can transform them into competitive advantages. Featuring insights from Mike DeGrace (Universal Robots), Rich Parkhurst (KUKA), Aaron Silverberg (Flexible Vision), Chris King (Unitronics), Mike Wolf (Signode), and Brandon Winer (Cognex).
Customer Experience is critical in every technology solution. Register early to submit your questions for this AMA (ask me anything) session with the Global Voice of CX Dennis Wakabayahsi.
Dennis Wakabayashi, celebrated as The Global Voice of CX, orchestrates international media properties that bridge continents and cultures, uniting a vast audience of over 180,000 customer experience professionals. His diverse offerings, including The CX Tea Show, The CX Hall of Fame, Experience Update Show, and CX In The Wild, present a global perspective of the customer experience industry, featuring renowned guests and leading brands from across the globe.
With this expansive platform, Dennis is committed to revealing comprehensive insights and nurturing a worldwide conversation, positioning this network as the premier destination for those eager to influence and comprehend the dynamic realm of customer experience internationally.
Dr. Doreen Galli has 6 degrees including a Waterloo CS Ph.D. in SIMD data storage and 8 patent held by IBM with 2 more pending at Microsoft. She has led significant and measurable changes at IBM, DPWN, Dell, ATT and most recently Microsoft where she was the platform architect for Azure and CTO in Azure’s MCIGET. She was trained as an analyst by Gartner where she was recognized as an expert in all things data from ingestion, quality, governance, integration, management and all forms and analytics including sensor data.
An All-American Athlete Collegiate Runner, Dr. Galli enhanced her formal education with process improvement certifications of Black Belt, Lean Six Sigma, and Pull Thinking, along with Technology and Network Transformation Certifications from AT&T. She is a Top 25 Women on the Web recipient and a published author with over 200 articles. Her first book, “Distributed Operation Systems” was published by Prentice Hall in English and Chinese. Her second book, “Galli’s Keys to Success: Optimize your College Career” is available via online bookstores. Dr. Galli has been an invited speaker at such distinguished venues as Forbes Executive Summit, CIO Summit, CIO Academy, Grace Hopper, Network+ Interop Las Vegas, Gartner’s Catalyst as well as The Internet Security Conference.
This webinar will feature a panel of engineers that have deployed generative AI and their solution is in customers’ hands. You will be able to take away insights on the selection of technology, the process of realizing a solution, pitfalls, nightmares and what the panelists would do differently next time.
Research Code 2036.
Industry Whispers (SM): Generative AI & Deep Learning in Production – Lessons Learned
Friday, May 24, 2024 10:00 AM – 11:00 AM(UTC-08:00) Pacific Time (US & Canada)
This webinar will feature a panel of engineers that have deployed deep learning and generative AI and their solution is in customers’ hands. You will be able to take away insights on the selection of technology, the process of realizing a solution, pitfalls, nightmares and what the panelists would do differently next time.
Can’t attend? Register and submit your question anyway, the answer will be on our YouTube channel.
Research Code: 2045
Dr. Doreen Galli has 6 degrees including a Waterloo CS Ph.D. in SIMD data storage and 8 patent held by IBM with 2 more pending at Microsoft. She has led significant and measurable changes at IBM, DPWN, Dell, ATT and most recently Microsoft where she was the platform architect for Azure and CTO in Azure’s MCIGET. She was trained as an analyst by Gartner where she was recognized as an expert in all things data from ingestion, quality, governance, integration, management and all forms and analytics including sensor data.
An All-American Athlete Collegiate Runner, Dr. Galli enhanced her formal education with process improvement certifications of Black Belt, Lean Six Sigma, and Pull Thinking, along with Technology and Network Transformation Certifications from AT&T. She is a Top 25 Women on the Web recipient and a published author with over 200 articles. Her first book, “Distributed Operation Systems” was published by Prentice Hall in English and Chinese. Her second book, “Galli’s Keys to Success: Optimize your College Career” is available via online bookstores. Dr. Galli has been an invited speaker at such distinguished venues as Forbes Executive Summit, CIO Summit, CIO Academy, Grace Hopper, Network+ Interop Las Vegas, Gartner’s Catalyst as well as The Internet Security Conference.
Omer Segal is the Head of AI at Pixellot, overseeing the AI group responsible for researching and developing automated sports production and automatic game highlights generation for Pixellot AI-automated sports camera systems. He has extensive leadership experience as CTO and R&D Director at companies in homeland security, mapping, and sports technology, where he oversaw the development of innovative AI applications. Omer’s project portfolio includes creating land vehicle and aerial mapping and navigation systems, AR applications for archaeological reconstructions, and athletes’ video analysis applications.
Omer holds a BSc and an MSc in Electrical Engineering from Tel Aviv University, specializing in the application of advanced technologies such as deep learning, computer vision, and signal processing.
With 20 years of experience as a Character Technical Director, I bring expertise in motion capture and avatar creation for diverse productions. Originally focusing on rigging for films, commercials, and games, I transitioned to real-time motion capture and game engine rigging over the past five years. Integrating AI into motion capture and avatar systems has been a recent passion, alongside a commitment to exploring new technologies and their synergies. From rigging for TV shows like “The Flash” to contributing to 3D Bitmoji development and virtual concert setups, my journey reflects a dedication to innovation and collaboration in the ever-evolving landscape of AI and entertainment technology.
Heather Osborn was most recently Senior Director of DevOps at Cerebral, an online mental health care company which filled a much needed gap in access to this critical service.
She has worked in technology as a systems and operations engineer and manager for over 25 years. Much of her career was spent working with on premises systems at Ticketmaster, where she helped grow the online presence from a handful of Windows gaming desktops set up as web servers to a global system, a mix of on premises and cloud-based systems that experienced unbelievable surges in traffic whenever a popular event went on sale.
Her more recent career path has been entirely cloud-based, with a focus on AWS and Kubernetes. The goal is to lead teams to creating maintainable, secure infrastructure to enable developer autonomy and rapid iteration.
She will be speaking at Southern California Linux Expo for the second time this coming Saturday with a presentation entitled: Organic Isn’t Always Good for You, which is a discussion of the methodology employed in bringing an organization to a more mature stable infrastructure rather than something that grew organically over time.
She has been actively involved in women’s groups at her companies, including being a charter member of Minority Genders in Tech at Cerebral. She’s also served multiple years as a mentor of young women and girls who are interested in exploring technology. She is drawn to this cause because she’s often been the only woman on a team.
She is also an avid distance runner, technology evangelist, live music aficionado, immersive camping enthusiast, dedicated mother, and cat mom.
Ziyuan(Zac) is the Chief Scientist at Birch.AI, where he spearheads the research and development of LLM and ASR models to automate healthcare call-center workflows. He is responsible for selecting and designing ML models, data processing, production system architecture, and deployment. With over 10 years of experience in speech recognition and natural language processing systems, Ziyuan has a proven track record of delivering production-ready systems for tasks such as classification, named entity recognition, and real-time transcription. Ziyuan holds a bachelor’s degree from Tsinghua University Beijing and a master’s degree from the Johns Hopkins University where he worked at the Center for Language and Speech Processing on projects that led to the creation of many open-source NLP and ASR toolkits
After 25 flights of stairs, over 35,000 steps and almost 280 minutes of recording, our coverage of AAPEX and SEMA closes. AAAPEX and SEMA are two different shows that take place at the same time. Together the two shows hosted 160,000 attendees, 2,400 brands, 1400 vehicles across 1.2 million net feet of exhibits. AAPEX specializes in automotive aftermarket replacement parts. In contrast, SEMA focuses on specialty equipment manufacturing that enhance safety, performance, styling, comfort, and convenience of cars, trucks and SUVs. The technology at AAPEX & SEMA spanned pressure, temperature, and oxygen sensors to technology to run the shop to marketing solutions.
Highlights
The technology at AAPEX and SEMA focused on the variety of sensors available to build products to the technology to run the shop or to market the business.
Cautions
Important to realize that technology at a non-technology conference is just a sample of the technology available. Common technologies such as those for marketing can just as easily be leveraged for other SMBs. Likewise, there may be similar solutions that did not come to the specialty industry conference.
After 25 flights of stairs, over 35,000 steps and almost 280 minutes of recording resulting in 28 videos and a few hundred shorts forthcoming, our coverage of AAPEX and SEMA closes. AAAPEX and SEMA are two different shows that take place at the same time. Together the two shows hosted 160,000 attendees, 2,400 brands, 1400 vehicles across 1.2 million net feet of exhibits. AAPEX, Automotive Aftermarket Products Expo, specializes in automotive aftermarket replacement parts. AAPEX was held at the Venetian. They hosted the new products showcase in the halls outside the exhibitions. The lower-level expo hall hosted Joe’s Garage, wheels, parts for EVs, and the podcasters media row*. APPEX upper-level expo had a variety of lubricants, oil, headlights, taillights, lights simply for tailgating and all things that make vehicles smell good. Food could be found at the Venetian Bistro or the Grab-n-go also at the Venetian. An outdoor beer garden could be found on the way to Caesars Forum connected by a handy walkway. Caesars also hosted exhibits for AAPEX specifically featuring products from China and Taiwan. Caesars’ Forum is connected to a Monorail station that can take one to the Las Vegas convention center for SEMA. Note: Caesars’ Forum is not located at Caesars’ Palace Casino.
SEMA, Specialty Equipment Market Association, focuses on specialty equipment that enhances safety, performance, styling, comfort, and convenience of cars, trucks, and SUVs. SEMA took place at the Las Vegas Convention Center with its own eateries. SEMA West Hall was full of attachments for pick-up trucks to hold or tow any recreational or sporting equipment one could imagine, film to keep the sun out or wrap to change the vehicle color. A walkway from West Hall connects to LVCC Central Hall or one could ride the Vegas Loop. SEMA Central Hall hosted exhaust, gears, batteries, fuel injection solutions, any engine part one could imagine, transmissions and garage flooring. SEMA South Upper featured power solutions and lifts and collision repair. SEMA South Lower exhibits displayed various propulsion technologies, wheels, rims, and tailgating lights. Seeking to see custom cars? Head to the outdoor exhibits in the parking lots.
*When vendors’ names are shared as examples in this document, it is to provide a concrete example of what was on display at the conference, not an evaluation or recommendation. Evaluation and recommendation of these vendors are beyond the scope of this specific research document. Other examples products in the same category may have also been on display.
At TBW Advisors LLC we care most about Technologies and data solutions. The first stop is all about sustainability, a popular topic in any senior staff meeting. If your organization has a fleet of electric vehicles, a portable electric vehicle charger by Ampure may be something to evaluate. No longer needing to find a charging station, this portable charger can leverage any standard outlet and get your EV running! Likewise, when you get your fleet serviced, it may be easier to track your organization’s numbers if the service center leverages Sustainable estimatics by Solera that enables shops to provide carbon footprint estimate for all repairs.
The second technology stop is all about sensors! MTE is one example of a vendor on hand that shared their oxygen, pressure, and temperature sensors. While smart manufacturing consultants were present, they all turned out to be camera shy. except for Bosch. Bosch had exhibits in multiple Expo Halls across the event. We were able to catch their talk on leveraging vision positioning to improve calibrations. The geospatial data content admittedly gave us flashback to our coverage of Commercial UAV Expo. Another talk discussing leveraging 3d data scanning to significantly save time on custom parts was given on the central stage.
The third pillar of technology found at AAPEX and SEMA involves software running the shop. We had already mentioned Solera with their sustainable estimatics, ALLDATA is a one stop shop for OEM repair instructions for 95% of all vehicles on the road today. Shopmonkey is a cloud-based solution to run all your automotive bays from scheduling, estimating, inspecting to handling payments. If you are seeking an intelligent automated solution to run your automotive shop, then R.O. WRITER will even ensure you have maintained profits and all your service writers function as your best.
The final technology stop was all about digital marketing, a topic heavily covered during our analysis of Adobe Summit. Optimize is a general digital marketing solution for any small or medium sized business. Their specialty is handling your google search page, your Facebook and your yelp, ensuring you show up on searches. Autoshop Solutions is a firm specializing in marketing for the aftermarket companies from the website, to search engine optimization to help you find your next customers. On the other end of the spectrum, Epicor Automotive Sector featured an advanced data aggregation solution including ERP and CRM.
Money 20/20 USA 2024 was held at the Venetian and boasted over 10,000 attendees from over 90 countries with 80% of attendees coming from the USA. The over 400 speakers and 300 exhibits were captured by TBW Advisors with over 340 minutes of video captured and posted. As the place where money does business, the event brings together the ecosystem of money spanning banks payments tech startups, and capital market. AI everywhere, cross bank collaboration and cross geography collaboration along with fighting fraud were the key themes throughout.
Highlights
AI everywhere with particular focus on fight fraud along with cross bank and cross-border collaboration was discussed throughout the keynotes and the exhibits.
Cautions
As with all new AI technology use cases, it is critical to verify the quality of the data used in training the models and identify any inherent biases. The desire is to increase accessibility of the fintech market as opposed to further facilitating biases and disenfranchisement.
After more than 340 minutes of taping, 29 videos, a few hundred shorts forthcoming, and over 50 fact checks, our coverage of the Money 20/20 USA 2024 closes. Money 20/20 USA had over 10,000 attendees, 400 speakers, and 300 exhibits full of vendors from around the world*. Nonetheless, there were no lines at registration to pick up one’s badge. An exciting note was shared during the press briefing that 47% of speakers were women in 2024 up from 11% in 2023. The conference provided a full breakfast for all attendees as well as some smaller stations with continental breakfast. If that wasn’t enough food, have no fear a full lunch was also available to all attendees right in the exhibit hall as well. Speakers graced one of 6 stages with a fan favorite being the Sentient stage featuring Money 20/20’s custom sentient robot, Aiana-live.
No matter where in the world one resides, your life is impacted by fintech. Some experience significant inconveniences such as sending digital money to relatives across the globe only for those relatives to receive physical money. Cross border payments maintaining digital banking convenience was one of the examples shared in the distinguished panel on creating a new language for cross-border payments. This panel featured Ryan Zagone from Wise who presented his company’s solution. Other panelists included leaders from TBD – a block company, Bankaya and Vansary. A key to achieving customer desired functionality is continual modernization of payment platforms beyond migrating to the cloud. This panel included leaders from Wise, Bank of America, Deloitte, and Amazon. A session on Navigating the journey to the cloud featured leaders from Featurespace, AWS and T-Sys. The focus of this session was the need for collaboration amongst partners for the benefit of the customers. One part of the ecosystem cannot go to the cloud if critical components they depend on remain on premise. The migration journey is never truly completed. To ensure your product has solid APIs to easily integrate with the rest of the market, APImatic shared their product on the expo floor. APIMatic increases adoption by leveraging automation to ensure you complete the journey to usable APIs.
One key ingredient every business requires is customers! The panel, “Small is the next big thing” emphasized the sheer magnitude of opportunity by serving small businesses which make up 44% of the US GDP. This panel featured leaders from Co-created, Penelope, and SMB Franchise Advisors. The emphasis was to encourage the creation of a one-stop shop, a single pane solution for all one’s financial needs for the SMB space. One method to extend the reach to additional customers includes embedded payments and private capital to expand the consumer credit space. A panel on this topic featured leaders from Jeffries, Milken Institute, Citi and Pagaya. The session emphasized the need for new risk rating models for those not currently served by the sector. In this regard, an AI risk decision engine for financial services by Bordo.ai was displayed in the expo hall.
Once you have your customers, you want them to have an amazing experience. To facilitate a unified view of all customer activities on your platform, Mixpanel was one of the vendors on hand demonstrating their capabilities. This product along with the talk on hyper-personalization in the age of AI reminded us of our coverage of the Adobe Summit. If this is a passion area be sure to review this research as well as enjoy its related playlist.
Expanding on the hyper-personalization to serve customers, a fireside chat featured Fortune reporter Luisa Beltran interviewing PayPal’s Frank Keller. Titled, AI + Trust, the question of when too personalization becomes a creepy user experience was discussed. The one where you have a conversation on the phone then suddenly your computer has an advertisement for such a product. Part of the challenge with the trust question arises because the bad guys are organized, collaborate, and share information but the good guys do not. As discussed in the session “Fighting Fraud in an AI First World’, until the good teams collaborate, the issue will remain. This exciting panel featured leaders from Google, Mostly AI, BNY and Swift. This point was also emphasized in How AI Innovation Influences Trust and Safety panel. This panel featured leaders from JP Morgan, Walmart, Trulioo, and OpenAI. A key takeaway included that AI plus humans is creating new capabilities to try to counterbalance the aggressive progressive of the fraudsters leveraging AI in a coordinated fashion.
Trust is a two-way street. For financial institutions attempting to establish trust with their customers, they may wish to leverage Inscribe.AI. This platform reviews all documents turned in by customers for signs of fraud leveraging generative AI. Maintaining compliance can also assist with maintaining trust. A highly automated intelligent solution for achieving compliance that is traceable, explainable, and auditable by Trisotech was on exhibit. As anyone who has played with early consumer editions of generative AI knows, true value of generative AI is not just the answer but understanding the why behind the generated answer. If, however, your organization is interested in leveraging behavioural AI to prevent fraud, Futurespace may be one of the products for your organization to evaluate.
Nothing loses a customer’s trust like compromising their privacy and their data. Sometimes, no matter the steps taken, a company accidently leaves a backdoor open or misconfigures their environment compromising customer trust. Have no fear, Packetlabs and their white hats are here to offer their services. Remember: it is always better to hire white hats to find your security issues instead of finding out on the front page of the news.
Finally, one of the more critical aspects of trust according to SEC Chair, Glen Gensler is the whistleblower program. This was one of the many topics discussed in this fireside chat.
We had a flashback to our coverage at Identiverse, as one might expect at any conference in a highly regulated space. The expo hall had some identity solutions on display. A true global identity solution can be difficult to find but Shufti shared their solution. Available across 240 countries validating over 10,000 document types with outcomes in over 150 languages, Shufti is based out of London.
Another identity problem arises in Fintech around the use of credit cards. Is the person using the card really the person we issued the card to? Prove shared their solution that enables you to prove it is really you with only one small line added to the magnetic strip. Prove interestingly leverages the technology within smartphones today to enable the credit card to be a key. With a tap of your credit card to the phone, the phone can let the company know if it is really the card holder holding the official card making the charge.
While very little of the conference did not involve AI, a key concern within Fintech involves using public models with their highly regulated data. Glean shared their product that consumes all your internal data to create a customer LLM for your organization. If your emphasis is one producing customer facing content from your own data, then Writer that leverages generative AI over your own data may be something to explore.
One of the more creative talks on Generative AI was titled, “Killer GENAI Cake”. Emphasizing the parallels to how baking powder created new use cases for baking, GENAI will expedite fintech and related user experiences to the next level. Featuring leaders from Microsoft, iGenius, Growfin and Citizens. Questions addressed by this panel included what use cases could materialize in 2025 and beyond?
Next year’s Money 20/20 USA will be once again held at the Sands Convention Center on October 26-29, 2025.
*When vendors’ names are shared as examples in this document, it is to provide a concrete example of what was on display at the conference, not an evaluation or recommendation. Evaluation and recommendation of these vendors are beyond the scope of this specific research document. Other examples products in the same category may have also been on display.
After 12 hours of standing and over 200 minutes of taping, 40 videos and a few hundred shorts forthcoming, our coverage of the Commercial UAV Expo closes. The Commercial UAV Expo 2024 had over 3,000 attendees, Y exhibits and Z keynotes. The attendees travelled from over ZZ countries. The Expo had exhibits and keynotes on how to become a drone pilot to the drones themselves. There were countless examples of the latest technology in all types of UAVs and UASs, including the sensors and equipment they carry. The expo also showcased solutions for remotely operating and managing drone fleets, as well as advanced methods for analyzing geospatial data.
Highlights
Information was provided across the vertical and horizontal spectrum for UAVs, UAS. Note: few were fully autonomous and would be referred to more accurately as remote-controlled helicopters, drones, and marine vehicles.
Cautions
One must understand the use case to select the correct drone or solution route if one doesn’t want to take on the training burden internally.
After 12 hours of standing and over 200 minutes of taping, 40 videos and a few hundred shorts forthcoming, our coverage of the Commercial UAV Expo closes. The Commercial UAV Expo 2024 had over 3,000 attendees and was one of two conferences held at Caesars Forum not to be confused with Caesars Palace a stroll away. Everything seemed very organized with no significant registration lines on Wednesday morning. Attendees arrived from across the global and each was invited to put a pin on the map to represent where they traveled to attend. For those that had a full event pass, boxed lunches were available; we were able to catch videos of the boxed lunches Wednesday as well as Thursday. The exhibition hall* was open on Tuesday for cocktails, as well as Wednesday and Thursday. Overall, the expo had exhibits and talks on how to become a drone pilot to the drones themselves. There were endless examples of the latest technology in every type of UAV or UAS, to the sensors or equipment they may carry, to solutions to remotely operate and manage fleets of drones to advance solutions for analyzing geospatial data.
One hot topic at the Commercial UAV Expo is getting enough pilots for the industry as most technology today is remote controlled versus truly autonomous. An entire aisle in the exhibit hall was dedicated towards pilot schools including the Pilot Institute. The Pilot Institute even has a free class for those just getting started with a hobby license. Dan Tartaglia from Droneability shared his lessons learned from his journey as a recreational drone pilot to a commercial pilot with his own company. Paul Rossi shared detailed information on his methodology for a pathway to professional drone pilot. Meanwhile, another session by FlyGuys highlighted that if you have a license and equipment, they will hold our hands and give you the settings if needed to help drone pilots to get experience on a 1099 basis.
Finally, if you want a one stop shop and expect to need a variety of drones or perhaps prefer to lease them, then Exhibitors such as Blue Skies Drones, that manufactures and sells others’ drones was on hand. Frontier Drones provided an extensive tour of their exhibit. As an organization, they represent over 30 different manufacturers.
The key to the success of the industry is working together. Successful integration and successful collaboration dictate agreement on how things work or standards. The drone pilot hub featured a talk on establishing standards to ensure quality. One safety measure that was popular was drone parachutes which are required to enable flight over people in the USA. One vendor, VSS was involved in the press competition. Parazero Drone recover system was on exhibit and demonstrated how the parachute is as easy as buckling a seat belt to attach.
A new occurrence due to drones use in warzones is the requirement to operate even if GPS is jammed or spoofed. Annello Photonics shared their Silicon Photonics Optical Gyroscope (SiPhOGTM). It is the world’s smallest gyroscope on a chip which enables robust navigation that is reliable even in such hostile GPS contested environments. Another challenge of commercial real-world solutions like War is range. Range anxiety is as real for drones as it is for electric car owners. Gas solutions are as loud as a flying lawn mower. How do you triple the range of a UAV? The exciting news is that the UAV industry has a solution in hydrogen engines. Intelligent Energy provided TBW Advisors LLC with a detailed walk around of their hydrogen energy cells. Not only is the range better but hydrogen cells and hydrogen weigh must less over other energy solutions leaving more space for cargo and sensors.
At the enterprise or sovereign level, there is an additional level of management required. SparrowHawk can identify UAVs in your airspace – friendly or hostile! flytebase provides an enterprise done autonomy software and platform for advanced field placement. Together it enables complete remote management of one’s fleet of drones. If you are seeking to manage the drones, missions and airspace with one piece of software, Anra Technologies shared their effortless solution. For enterprises just looking to get started and have no idea what drone is appropriate let alone how to build the entire solution to get the mission accomplished, Attis Aviation was in the exhibit hall to share their story of helping customers realize their UAV solutions.
Geospatial data is an exciting area within data that is critical for UAVs. Geospatial data has to do with the real world and is three-dimensional information about a space. Geospatial data is considered time-based data related to that exact location on earth. GeoCue shared their out of the box LP360 solution for evaluating LiDar information. This enables organizations to take the information from the LiDar and processes providing information that humans recognize and can leverage. Sense Aeronautics took great pride in their drone video analytics solution and its ability to recognize humans or cars coming into the monitored scene. Assetta has a specialty solution to detect red tide when spotted by drones. Dat/em also specialized in drone’s famous stereo image and makes it useful for customers, providing a coherent image as expected by clients. Finally, those that just want the data and don’t want to mess around with drones or getting the data useful, FlyGuys is a (DSP) data service provider that provides that exact service!
Next year’s Commercial UAV Expo will be once again held at Caesars Forum on September 2-4, 2025.
*When vendors’ names are shared as examples in this document, it is to provide a concrete example of what was on display at the conference, not an evaluation or recommendation. Evaluation and recommendation of these vendors are beyond the scope of this specific research document. Other examples products in the same category may have also been on display.
IC24, InfoComm 2024, spanned 7 days and welcomed 36,967 registered visitors from 125 countries. It is the premier event for AV professionals (71%) and their customers (29%). Held at Las Vegas Convention Center West and Central Halls in Las Vegas from June 8-14, IC24 had 833 exhibitors. Transparent Micro LED, Kinetic LED and LEDs in all shapes and sizes could be seen along with a highly interactive video boards in the 407,000 net square feet of exhibition space. After over 400 minutes of recording and 9 Vegas Loop rides, and some 35 factchecks, our coverage of IC24 ends.
One cannot help but notice you are at a true AV conference when attendees stand to geek out over the huge sign in the West Hall discussing how it is or how they would create such an item. Something we had not witnessed prior. IC24 is the premier event for AV professionals (71%) and IT professionals dealing with AV (29%). The 36,967 registered visitors from 125 countries had no significant wait time while registering as registration rarely had a line at all.
While CES has a large collection of LED screens, CES is consumer while IC24 is industrial! Thus the AV technology is beyond what one would see in a residential setting such as Samsung’s massive The Wall exhibit that transports you around the world or their transparent MicroLED display. The common theme wasn’t just different but more energy efficient while maintaining brightness such as the exhibit by Nanolumens. For Sony it is about every aspect of sustainability even down to the amount of ink used on the box. Shape is no longer a restriction as can be seen at Pixelflex exhibit. Straight out of Hollywood GCL shared their LED 7680 refresh rate technology as well as their Extended reality screen as used in many Hollywood films.
*When vendors’ names are shared as examples in this document, it is to provide a concrete example of what was on display at the conference, not an evaluation or recommendation. Evaluation and recommendation of these vendors are beyond the scope of this specific research document. Other examples products in the same category may have also been on display.
As one would expect, there is also a lot of AV tech. Blackmagic Design, a favorite of many at NABSHOW shared their latest release, BlackMagic Replay, a new way of creating live action replays. This is sure to save a lot of AV engineers a lot of time. For those attempting to synchronize many devices connected across cables, a main stage in central hall had a demo on leveraging PTP to synchronize time. We received a full tour of the Belkin booth and saw all their offerings from basic power supply, family/team charging cabinets to secure switches. In the Trailblazer zone we came across HighSecLabs who shared their products specialized to secure AV peripherals.
After over 750 minutes of recording and two lengthy walks from Caesars to Caesars Forum, and some 30 factchecks, our coverage of 2024 Customer Care Week Las Vegas comes to a close. Customer Care Week was held at Caesars Forum in Las Vegas from June 3-6. It is the premier event for customer care professionals. It spans 4 days, 300 speakers in over 165 sessions, and 5000 onsite attendees. Attendees witnessed endless examples of customer care solutions be they entire platforms, components for a solution or a services company to deploy the solution.
