Published to Whisper Club: June 9, 2026 ID: TBW2081
Analyst(s): Dr. Doreen Galli
ABSTRACT:
“This Whisper Report investigates how can we leverage customer interaction data to drive business insights and innovation. Based on expert perspectives gathered at Customer Connect Expo held in Las Vegas, teasing how everyday conversations can become enterprise-wide signals—before the best opportunities and risks surface on their own. Cited experts: Siva Kannan Ganesan Macy’s, Dr. Kalifa Oliver at Ford, Sean Gigremoss at Claritiv, Atul Grover at Enthu.ai, Dayna Neumann at Unified Direct Solutions, Pedro Lopez Slevin at Mitrol, Alex Hamberger at Blitz, Zac Brooksher at Verse.ai and Patrick Reynolds Etech.”
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Related playlists
- Whisper Report: How can we integrate AI-driven customer service solutions with our existing IT infrastructure?
- Whisper Report: What are the most effective strategies for ensuring data security and privacy in customer interactions?
- Whisper Report: How can we leverage customer interaction data to drive business insights and innovation?
- Conference Whispers: Customer Connect Expo 2025
- Conference Whispers: Customer Connect Expo 2025 (the report)
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