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Conference Whispers: InfoComm 2024

Analyst: Dr. Doreen Galli

Photographer: Dr. Doreen Galli

ABSTRACT

IC24, InfoComm 2024, spanned 7 days and welcomed 36,967 registered visitors from 125 countries. It is the premier event for AV professionals (71%) and their customers (29%). Held at Las Vegas Convention Center West and Central Halls in Las Vegas from June 8-14, IC24 had 833 exhibitors. Transparent Micro LED, Kinetic LED and LEDs in all shapes and sizes could be seen along with a highly interactive video boards in the 407,000 net square feet of exhibition space. After over 400 minutes of recording and 9 Vegas Loop rides, and some 35 factchecks, our coverage of IC24 ends.

Conference Vibe

One cannot help but notice you are at a true AV conference when attendees stand to geek out over the huge sign in the West Hall discussing how it is or how they would create such an item. Something we had not witnessed prior. IC24 is the premier event for AV professionals (71%) and IT professionals dealing with AV (29%). The 36,967 registered visitors from 125 countries had no significant wait time while registering as registration rarely had a line at all.

Spanning seven days, IC24 leverages 407,000 square feet of exhibits* in the Las Vegas Convention Center West Hall and Central Hall. The two halls are connected by a connected hallway one could walk or riding the Vegas Loop. If you chose the walking route – quite a view including one of Sphere can be seen. Due to construction, finding the Vegas Loop from Central Hall required a covered walking through a temporary hallway. A very formal ceremony was held to open Central Hall including a formal ribbon cutting. We also filmed Thursday’s Central Hall opening and tried out timelapse effect in Central Hall for the first time. If you got hungry, the show provided food or you could buy food in the food court in Central Hall or anywhere in West Hall’s food court. Our entire playlist of video research at InfoComm 24 is available at our YouTube Channel. Save the list to capture related shorts when they are released.

The Latest LED Capabilities

While CES has a large collection of LED screens, CES is consumer while IC24 is industrial! Thus the AV technology is beyond what one would see in a residential setting such as Samsung’s massive The Wall exhibit that transports you around the world or their transparent MicroLED display. The common theme wasn’t just different but more energy efficient while maintaining brightness such as the exhibit by Nanolumens. For Sony it is about every aspect of sustainability even down to the amount of ink used on the box. Shape is no longer a restriction as can be seen at Pixelflex exhibit. Straight out of Hollywood GCL shared their LED 7680 refresh rate technology as well as their Extended reality screen as used in many Hollywood films.

One of the more exciting things we came across is the Kinetic LED technology. LG Business had their large Kinetic LED display on the main hall of West Hall. From the side, you can see why it’s called kinetic. Another smaller player, PJ-Link shared their Kinetic LED also used to play a game. From an angle, you can still see it operate by standing slightly to the side to appreciate its kinetic capabilities.

^*When vendors’ names are shared as examples in this document, it is to provide a concrete example of what was on display at the conference, not an evaluation or recommendation. Evaluation and recommendation of these vendors are beyond the scope of this specific research document. Other examples products in the same category may have also been on display.

AV Tech

As one would expect, there is also a lot of AV tech. Blackmagic Design, a favorite of many at NABSHOW shared their latest release, BlackMagic Replay, a new way of creating live action replays. This is sure to save a lot of AV engineers a lot of time. For those attempting to synchronize many devices connected across cables, a main stage in central hall had a demo on leveraging PTP to synchronize time. We received a full tour of the Belkin booth and saw all their offerings from basic power supply, family/team charging cabinets to secure switches. In the Trailblazer zone we came across HighSecLabs who shared their products specialized to secure AV peripherals.

Interactive displays were a huge hit with many varieties on display. Multitaction shared their technology with built in touch technology called ClearSight Touch involving rear infrared providing amazing possibilities. The interactive, collaborative meeting technology integrated with teams, the trailblazer zone also featured NodesNow. Teams also hosted a keynote on revolutionizing the workspace. Meanwhile, Scott Josephson from Google shared his opinion on how to operate Google Meet at the enterprise level. Diversified also shared their vision for enhancing user experience through intelligent workspace transformations. One of the biggest use cases for all this AV tech is the universities. Jodie Penrod, CIO at Marshall University led a discussion on leveraging AI in the classroom. It was here we first discovered the well loved Catchbox – a toss-able mic that worked amazing except at the booth. It was so much fun that people went out of their way to ask questions. Q-sys led a talk on digital twins and generative AI in AV. If you haven’t gotten started with AI yet, Chi Hang Lo from UCLA shared his 10-point checklist. A deep dive on where to use generative AI in AV was provided by Senior Trainer, Juan Cuellar of Office Pro. If you were left with questions, a follow-up to a keynote was specifically a Q&A session including a discussion on how AI could be regulated.

Next Year’s Conference

InfoComm 2025 takes place June 7-13 (exhibits 11-14) at the Orange County Convention Center in Orlando, Florida.

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©2019-2024 TBW Advisors LLC. All rights reserved. TBW, Conference Whispers, Industry Whispers, Vendor Whispers, Technical Business Whispers, Whisper Reports, Whisper Studies, Whisper Ranking, The Answer is always in the Whispers, and Fact-based Research and Advisory are trademarks or registered trademarks of TBW Advisors LLC. This publication may not be reproduced or distributed in any form without TBW’s prior written permission. It consists of the opinions of TBW’s research organization which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, TBW disclaims all warranties as to the accuracy, completeness, or adequacy of such information. TBW does not provide legal, or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by the TBW Usage Policy. TBW research is produced independently by its research organization without influence or input from a third party. For further information, see Fact-based research publications on our website for more details.

June 19, 2024
Conference Whispers: Customer Care Week LV 2024

Analyst: Dr. Doreen Galli

Photographer: Dr. Doreen Galli

ABSTRACT

After over 750 minutes of recording and two lengthy walks from Caesars to Caesars Forum, and some 30 factchecks, our coverage of 2024 Customer Care Week Las Vegas comes to a close. Customer Care Week was held at Caesars Forum in Las Vegas from June 3-6. It is the premier event for customer care professionals. It spans 4 days, 300 speakers in over 165 sessions, and 5000 onsite attendees. Attendees witnessed endless examples of customer care solutions be they entire platforms, components for a solution or a services company to deploy the solution.

Analysis only available to clients at this time.

June 12, 2024
Conference Whispers: Identiverse 2024

Analyst: Dr. Doreen Galli

Photographer: Dr. Doreen Galli

ABSTRACT

After over 1500 minutes of recording and 14 escalator rides, and some 35 factchecks, our coverage of 2024 Identiverse comes to a close. Identiverse was at Aria Hostel in Las Vegas from May 28-31. It is the premier event for identity professionals. It spans 4 days, 250 speakers on over 100 topics, 150 exhibitors and 3000 onsite attendees. Attendees witnessed endless examples of identity and privacy solutions including many jokes about SAML (it is NOT dead), examples of passwordless as well as talks about the value of identity.

Conference Vibe

After over 1500 minutes of recording and 14 escalator rides, and some 35 factchecks, our coverage of 2024 Identiverse comes to a close. Registration for the four-day event kicked off after the long holiday weekend. The event featured 250 speakers on over 100 topics, 150 exhibitors and 3000 onsite attendees. There was so much packed in it was impossible to catch all of the exhibits. They had sessions in the Joshua rooms as well as Marisopa rooms. Opening day was then capped by a mighty keynote featuring John Whelan, President of the Cyber Risk Alliance and Andre Durand, CEO of Ping Identity and Founder of the Identiverse Conference. The event provided food for the attendees. We were able to capture breakfast Wednesday. The attendees did explicitly find me to let me know they were disappointed with the breakfast due to the lack of protein. I do understand the Microsoft Breakfast did feature sufficient protein. Many attendees complimented the lunch which was served Wednesday as well as on Thursday. The exhibits* were open on Wednesday after the opening keynote. They were spread between two large rooms across from each other.

Our entire playlist of video research at Identiverse is available at our YouTube Channel. Save the list to capture related shorts when they are released.

Digital Identities

As one might expect, Identiverse is all about identity. Much to my delight, an entire panel was presented on confidential computing. Confidential computing strength lies in multiparty computations among untrusted parties – something that occurs in the identity space quite often. The session immediately following was on digital identity where they pondered how one could achieve such an exchange – unfortunately those panelists did not attend the Confidential session. On the digital ID panel, it was exciting to see that California is live with a digital driver’s license. Many are still trying to get their real id into their wallet! Australian Bank was on stage for a keynote making the case for the Bank ID. Admittedly this talk created a bit of déjà vu to the days in the bid to become primary certificate authorities. There is no shortage of information to make the business case to adopt passwordless for your organization.

More than Passwords

Thursday morning’s keynote concluded with the Power of Passwordless sign-on. This session includes a number of guest speakers from the FIDO Alliance, Clarkson University, Bank of America and Amazon. The net result is that companies love it, their customers are more engaged, and the security posture is improved. Numerous examples of passwordless solutions were shown in the exhibits. AllAUthenticate shared their passwordless solution. Bringing blue collar workers who need to punch in and out into this century, Bio-Key displayed their product leveraging MFA Mellon RFID. If you would prefer your identity solution to eliminate any and all standing privileges, SGNL can get you there and help you stay in that security posture. Zluri is available to handle access control for all SaaS solutions. Aserto is an identity service that considers policy and relationship-based access control. If your service accounts are your pain point or you don’t even know how many you have of what – a start-up just out of stealth mode called Anetac may be someone you want to evaluate. If your organization’s problem is more about non-human identity issue, Natoma can assist in provisioning, deprovisioning and maintenance of non-human IDs. The word of the conference was service and non-human IDs is an area exploding with a reported over a dozen just announced at RSA.

Google hosted an entire detailed workshop on Google Sign-On, Passkey and the use of FedFCM to deal with 3^rd party cookies. It was exciting to see they are working to push privacy forward with browser.

Identity in Practice

An attention-grabbing keynote Thursday morning alerted to the Darkside of identity. Reminding all that identity is the most common entrance point for the uninvited. Another keynote reminded all attempting to forge a path in identity, that the most important thing is to just get going! Furthermore, pay attention to the point of no return. Identity and security are all about depth of defense, spend the effort when there is a big payout. Do not insist on 100% for each program as the last percentages take resources without improving security posture. It is far better to find a new program that will affect the remaining identities with the remaining resources.

One often too difficult aspect of identity is customer onboarding. To that end, Strivacity specializes in the end user aspect of identity. If you challenge is too many identity services and you are having difficulty getting a complete picture, TenableOne provides a unified dashboard to see the entire threat attack surface. If your difficulty is all about connecting identity platforms to other sources and targets, Aquera Platform provides identity connector along with automation and governance in their solution. Saviynt provided a demonstration of their identity cloud with a visual display. RSA Shared their Unified Identity platform that is available on prem or in cloud for SAS saps as well as supporting SAML. Radiant Logic also provides an identity middleware heavily focusing on the data and metadata of identity. This point was also shared during John Pritchard of Radiant Logic’s keynote.

There were options if one is seeking assistance with their identity solutions. AOH offers identity consulting spanning assessment, architecture, execution and maintenance. ProofID offers global managed identity services and are key partners with many of the top identity technology providers such as PING Identity.

Cisco provided an in-depth workshop on defining and building an identity graph. It was very insightful, and the audience was glued to the screen. What caught our eye was the end when they said, “look at that picture – you know what that means. You know what that means you are supposed to do” Even in 2019 when I was at Gartner, augmented intelligence was present so hearing, “look at the picture” was surprising. More commonly is generative AI incorporated so it suggested actions based upon what is seen. Fortunately, Microsoft was there to bring it all back to 2024. There was an Microsoft Entra deep-dive by Nichole Peterson as well as a Microsoft Entra with Co-pilot demo that allowed attendees to zoom back to 2024.

Next Year’s Conference

Next year’s Identiverse is held June 3-6, 205. Furthermore, next year’s conference will be at Mandalay Bay.

^*When vendors’ names are shared as examples in this document, it is to provide a concrete example of what was on display at the conference, not an evaluation or recommendation. Evaluation and recommendation of these vendors are beyond the scope of this specific research document. Other examples products in the same category may have also been on display.

©2019-2024 TBW Advisors LLC. All rights reserved. TBW, Conference Whispers, Industry Whispers, Vendor Whispers, Technical Business Whispers, Whisper Reports, Whisper Studies, Whisper Ranking, The Answer is always in the Whispers, and Fact-based Research and Advisory are trademarks or registered trademarks of TBW Advisors LLC. This publication may not be reproduced or distributed in any form without TBW’s prior written permission. It consists of the opinions of TBW’s research organization which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, TBW disclaims all warranties as to the accuracy, completeness, or adequacy of such information. TBW does not provide legal, or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by the TBW Usage Policy. TBW research is produced independently by its research organization without influence or input from a third party. For further information, see Fact-based research publications on our website for more details.

June 5, 2024
Conference Whispers: Smart Retail Tech Expo 2024

Las Vegas, NV April 24-25, 2024

Published to clients: May 14, 2024 ID: 2043

Published to Readers: May 15, 2024

Published to Email Whispers: January 14, 2025

Public: January 15th, 2025

Analyst(s) and Photojournalist: Doreen Galli, PhD MBA

ABSTRACT

After 400 minutes of filming, 30 videos, countless shorts and over 30 factchecks, our coverage of this years’ Smart Retail Tech Expo 2024 closes. Smart Retail Tech Expo is part of 5 conferences held at once at the same time and place: White Label, Retail, Supply Chain and Logistics Expo, Smart Retail Tech, Ecommerce Packaging and Labelling and Com Business Live. It was held in Las Vegas from May 8 to May 9 at the South Lower Hall of the Las Vegas Convention Center (LVCC). The event featured 5 theaters with each featuring 4-5 talks each day for a total of 47 keynote sessions. With discussion on distribution and logistics and vendors for every step of the journey, one could launch a new business with the contacts from this event alone.

Conference Vibe

After 2 days of filming some 400 minutes of content, 30 videos with endless shorts coming and over 30 factchecks, our coverage of this years’ Smart Retail Tech Expo closes. The event is five events held at once all together. White Label, Retail, Supply chain and Logistics Expo, Smart Retail Tech, E-Commerce Packaging and Labelling and Com Business Live. With row after row of exhibits*, the event was made whole by the balanced combination of talks and exhibits. Even better, there was 15 minutes in between the talks so one could catch the exhibits. Furthermore, all theaters schedules were once again aligned in the event you wanted to switch theaters as well.

The short two-day event packs a punch with 5 keynote theatres each featuring 4 or 5 talks a day for a whopping 47 sessions. The first day was supposed to be capped off by a presentation Presidential candidate Robert Kennedy but it was cancelled purportedly due to security concerns. We captured 30 videos that will result in a lot of great shorts so be sure to save the entire playlist of videos for Conference Whispers: Smart Retail Tech Expo. We were able to capture the walkabout of the entire conference right at the conference’s grand opening. If you are wondering what was to eat at the show, we have you covered with video of the food lines and menus.

Keynotes

The keynotes at this smaller event were quite impressive and featured talks from Google, AWS, Home Depot, Lenova, and ASCM (Association of Supply Chain Management) to name a few. Douglas Kent of ASCM (Association of Supply Chain Management) shared top supply chain trends during his keynote. Jesus Sanchez from Google show the many ways in which you can put Google AI to work for you for your retail solution. It is all about optimizing marketing expenses. He also shared the interesting statistic that 15% of all searches are unique. Amazon’s Justin Honaman shared the many ways AWS Gen AI is being leveraged for innovation in retail and CPG. Phil Pench of DHL ecommerce shared an interesting talk with the list of options for the end of the supply chain particularly for those importing goods.

Home Depot’s Paul Ganz shared the ripple effect of failing a customer. He reminded all that you only get one chance to take care of your customer. That once the customer bought the product, you are handling their item – not yours and it should be treated as such. Chewy’s Debarati Das gave a detailed talk highlighting the complexities of inventory management in the context of the corporate goals and customer satisfaction requirements. There were many people waiting to speak with this speaker following the talk. Kevin Lawton of @thenewwarehouse examined the question of doing fulfillment from the retail location versus a warehouse. Admittedly, this talk reminded me of a patent I was awarded as an IBM Engineer on this exact topic in the heart of the dot com era.

Exhibits

While many of the exhibits focused on the White Label portion of the show were captured in the walkabout, there was no technology for us to cover. Nonetheless, we discovered quite a bit of tech to capture. If you need to make a professional video to sell your wares or any other services in getting your product to market, newegg was on display with media, sellingpilot, and marketplace. If you are not sure about the size of the object you are selling, vMeasure was on site. vMeasure leverages cameras, sensors and scales with some great AI /ML models to provide the size of the object.

If one is selling something in a store, are instead display, Retail Media Management was there to share their digital signs and smart retail tags. One only needs to change the price online, and all price tags will automatically update. They are reported to have a 5-year battery life. Admittedly, we know days of batteries in such electronics is limited as glass can now capture energy from thin air as seen in our coverage at CES. Another digital sign company, Hongzhou had a smart menu kiosk on exhibit. This kiosk not only takes the order and payment but coordinates the order to the kitchen staff. Limited staff but want to open a pizza joint? Pzza has an automated solution to make commercial pizzas that only requires one employee to run the shop. This exhibit gave us flashbacks to the automatic stir fry tech we saw at CES, Techmagic. If you would like to bring home the bacon instead of serving it, Bacon Tech was on site with their staffing and employee management mobile application. If your retail business involves CBD, Argyle Payments was on hand to help you with your banking needs.

To secure a retail space, many require video surveillance. LVT remote surveillance with their solar panel powered solution complete with simple intelligence was on the floor. This intelligence is leverages to identify objects in the video and notify as appropriate. Is your business is looking for warehouse space AND will create 10 jobs or more? Global Site Location Industries collaborates with municipalities around the country. This collaboration allows Global Site Location Industries to offer their assistance for free.

If you warehouse scanners or other mobile technology is missing or you need an extra, ASR Tech was on site and can fix anything. If simply cannot find your products in your warehouse or want to monitor them through the supply chain, Lyngsoe Systems passive RFID has a solution for you. RFID has come a long way with stickers at just .05 each. We also heard about Cirro Fulfillment’s Smart robots as they were to enhance the supply chain. SRSI shared their automated storage and retrieval technology available in all 50 states. In fact, SRSI handles all technology available within the 4 walls of the warehouse. Goods was on display to remind you to focus on your business with their integrated solution handling inventory management, order management, and warehouse management.

As a conference about logistics, there were many logistics companies! Fellowship logistics shared that they can reach 99% of the US in 2 days and 75% in 1 day. Meanwhile, ExFreight was sharing that they provide 100% online capabilities for their entire service logistics offering to 175 countries. C&C logistics serves all continental US and Mexico and can move anything from a single pallet to an entire warehouse.

There were vendors on display with technology for every aspect of your retail business. Shopline intelligent offered a unified commerce platform. There was also a solution called iVision to automate customer loyalty. Admittedly, both solutions intelligence is not yet fully realized compared to many of the technologies analyzed at the Adobe Summit or even Fintech Meetup.

Next Year’s Conference

Smart Retail Tech Expo comes to Las Vegas every year. The next Smart Retail Tech Expo will occur April 16 and 17th, 2025, in Las Vegas, NV at the Las Vegas Convention Center.

^*When vendors’ names are shared as examples in this document, it is to provide a concrete example of what was on display at the conference, not an evaluation or recommendation. Evaluation and recommendation of these vendors are beyond the scope of this specific research document. Other examples products in the same category may have also been on display.

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©2019-2024 TBW Advisors LLC. All rights reserved. TBW, Conference Whispers, Industry Whispers, Vendor Whispers, Email Whispers, The Answers always in the Whispers, Technical Business Whispers, Whisper Reports, Whisper Studies, Whisper Ranking, Fact-based Research and Advisory, Galli’s Keys to Success, and One Change a Month, are trademarks or registered trademarks of TBW Advisors LLC. This publication may not be reproduced or distributed in any form without TBW’s prior written permission. It consists of the opinions of TBW’s research organization which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, TBW disclaims all warranties as to the accuracy, completeness, or adequacy of such information. TBW does not provide legal, or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by the TBW Usage Policy. TBW research is produced independently by its research organization without influence or input from a third party. For further information, see Fact-based research publications on our website for more details.

May 15, 2024
Conference Whispers: Call & Contact Center Expo Las Vegas 2023
Analyst: Dr. Doreen Galli

Published May 1, 2023

ABSTRACT

The Call & Contact Center Expo was held in Las Vegas from April 26-27. The conference featured 94 educational sessions across 8 theatres. This two-day packed event featured 94 educational sessions. Attendees witnessed numerous examples of generative AI changing their industry right before their eyes. Finding and securing remote talent were also showcased. Unfortunately, the conference organizers were unable to provide any attendance or show metrics by the time of press; they are in the unique position of being the only conference to fail in this regard.

Conference Vibe

The Call & Contact Center Expo was best described as short and sweet and to the point. There were eight presentation theaters with constant sessions during the two-day expo held in the Las Vegas Convention Center South Upper Hall. Each day featured a Vegas 10am start and ended by 4pm so conversations could continue through offsite business dinners. Exhibitors considered it a successful conference and were pleased with those in attendance. Some attendees represented start-ups looking to decide on a solution. There were a surprising number of outsourcers also looking to acquire technology for their customers. Overall, attendees were delighted at the plethora of generative AI sessions.

Advancements in Generative AI: Key insights and best practices

The Call & Contact Center Expo showcased significant advancements in generative AI. Several key insights emerged regarding the application of generative AI for call centers. First generative AI or AI based on large language models (LLM), is already being successfully deployed in production. Birch.ai demonstrated how their technology is used to summarize complex after call work (1). SliceX.ai showcased their solution which can readily summarize content out of the box (2). Tomato.ai demonstrated their solution that remarkably changes the accent of contact center worker (3).

Second, generative AI works best when combined with human agents conversational AI, and remote process automation. As noted by Thrio, it took 77 years for the telephone to get 100 million users and 16 years for mobile phones, whereas Chat GPT only took two months. Effective utilization of generative AI requires integrating it with remote process automation, connecting the new tool with human agents and other technologies (4). Typically, the process involves pre-filtering data to remove personal identifiable information (PII) then applying generative AI. Finally conversational AI or similar technologies are then deployed to remove hallucinations – when generates incorrect or baseless claims. Laivly emphasized the importance of combining generative AI and human agents (5). Kore.ai improved poorly trained agent performance through generative and conversational AI (6). Smartbots.ai discussed the deployment journey depending on your legacy technologies in place and willingness to jump into new solutions (7). Openstream.ai which built their business on conversational AI, expressed some caution, and warned of the potential risks associated with this emerging technology (8). Fiber.ai had a new product for automated customer support leveraging AI and was seeking customers (9). Finally, Talon displayed their browser based on Chrome that can ensure the wrong data doesn’t get entered on web based generative AI solutions. (10).

Finding and Securing Remote Workers

During the pandemic, contact centers faced significant challenges and underwent major changes. Finding and retaining talent became a crucial task for the industry. Scalepex highlighted the advantages of tapping into the talent pool in Mexico (11). Google emphasized the benefits of ChromeOS for remote and on-site call center employees during their presentation (12).

Addressing the concerns surrounding cybersecurity in the context of remote work, Pentamix delved into the topic (13). They shed light on the importance of securing the remote workforce and ensuring data protection. Additionally, Magnitech discussed the significance of training staff in both onsite and remote environments, emphasizing the need for cybersecurity awareness (14).

In response to the increasing need for endpoint security, Watchguard presented their solution (15), offering a comprehensive approach to safeguarding endpoints and protecting sensitive information.

Overall, these presentations and discussions at the conference provided valuable insights into talent acquisition, technology adoption, cybersecurity, and endpoint security in the evolving landscape of contact centers.

Citations
^*When vendors’ names are shared as examples in this document, it is to provide a concrete example of what was on display at the conference, not an evaluation or recommendation. Evaluation and recommendation of these vendors are beyond the scope of this specific research document. Other examples products in the same category may have also been on display.

Corporate Headquarters

2884 Grand Helios Way

Henderson, NV 89052

©2019-2023 TBW Advisors LLC. All rights reserved. TBW, Conference Whispers, Technical Business Whispers, Whisper Reports, Whisper Studies, Whisper Ranking and Fact-based Research and Advisory are trademarks or registered trademarks of TBW Advisors LLC. This publication may not be reproduced or distributed in any form without TBW’s prior written permission. It consists of the opinions of TBW’s research organization which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, TBW disclaims all warranties as to the accuracy, completeness, or adequacy of such information. TBW does not provide legal, or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by the TBW Usage Policy. TBW research is produced independently by its research organization without influence or input from a third party. For further information, see Fact-based research publications on our website for more details.
May 2, 2023