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Tag: Generative AI

  • Conference Whispers: Ai4 2026

    Conference Whispers: Ai4 2026


    Las Vegas, NV August 4-6, 2026

    Published: August 9, 2026                                                                            ID: TBW2216

    Analyst(s): Dr. Doreen Galli

    Photojournalist(s): Dr. Doreen Galli

    ABSTRACT

    “Ai4 2026 experiencing over 50% growth and welcomed more than 12,000 in the enterprise AI ecosystem to Las Vegas. Over 100 countries were represented amongst attendees and 400 exhibitors. Vendors, startups, and practitioners discussed what it takes to move artificial intelligence beyond experimentation. Conversations across the show floor touched on governance, deployment, security, agents, data accessibility, software delivery, and business process transformation as organizations continued evaluating paths toward large scale adoption.”

    Enjoy the related Computer Talk Radio and Computer Talk Radio

    The Conference

    • A community of over 12,000 came together in Las Vegas for the 9th annual Ai4 event. Attendance grew by over 50% at the 9th annual event. Vendors grew from 250 in 2025 to 400 in 2026.
    • Start-ups were also present growing from 25 last year to 66 this year.

    Cautions

    • Friendly reminder: this research provides examples of what was shared with us at the event, not an evaluation, validation, or recommendation of the given technology.

    Exhibits

    It’s wonderful when an individual AI pilot works, maybe even delivers business value to a department. Getting that solution to deploy corporate wide is very different. Engineers that have worked in the largest organizations always smile when they see the demos and chuckle inside as looks great but what about at my scale. For those seeking industrialized AI delivery, ModelOp is a delivery engine meant to overcome frictions that occur during integration. It’s purpose is to enable those organizations to take the idea and realize it in production for the entire organization.

    Governance was on the mind of many. Actualyze AI was founded by repeat founders who have spent their careers in large scale infrastructure and transformations. They focused their solution on protecting data, models routing, financial spend, and the type of infrastructure a technology requires to become part of enterprise IT.

    For business work flows that make a difference, Evalueserve wants to remind you, don’t start with the technology to enable scale. Their organization focuses on business workflows that make a difference. They serve life sciences, healthcare, manufacturing and consumer good verticals. While many solutions leverage AI, many metrics such as cost and quality do not require AI. Never approximate when math can get you the precise answer.

    One critical aspect of reliability is the infamous undo button or some method of recovery. There is rule in cybersecurity to assume when not if; as such one must prepare for how to recover when it goes wrong. It may be quite wise to adopt this stance in AI as well. Rubik is all about deploying agents – safely.  They provide capabilities for agent monitoring, control, and something new – rewind agents. As one might suspect this includes the ability to back-up and recover from agent behavior. In their world, no agent permanently wiped out my database or the code we wrote – it can be recovered.

    When you have a complex web of services, models, or agents. Understanding the complex web of dependencies is critical for operations with any type of reliability. The infamous Solar Winds incident let everyone know that the software supply chain and its dependencies are critical for security and stability. The solution turned out to be something in the industry referred to as SBOM for software bill of materials – expanding on the shipping term. Now Lineaje has thought of this problem and created a solution for AI and AI agents. Their solution provides dependency crawler, checks and suggests upgrades for compatibility and provides what they like to call security layer for agent builders.

    Some environments are tougher than your average environment such as those that have required decentralization or compartmentalization of information such as government and military environments and related applications. Axonis was in expo hall to serve you. They also create a trail of decisions. Not about insights but rather save the final decision made by humans and AI. They like to think of it as a creating a feedback loop for audit and training models on past decision. They referred to it as metadata on data; we have shared this approach before. The hash of an image matched against the hash of what is in front of someone for authentication during our coverage of ISC West.

    Not all AI solutions involve Large Language Models or LLMs. Modulate is a voice ai platform that provides all your common conversational understanding requirements for any conversational need. Like the advice provided in Whisper Report: Which spatial computing use case will scale fastest?, Modulate is growing through a pivot to APIs. By leveraging an architecture of highly specialized models, each trained for a narrowly defined purpose, a given application can combine them in a manner that fits its environment. Their architecture leverages these specialized models to monitor conversational tone and provide insight into intent, meaning, emotion, and context. Together they refer to their architecture as an ensemble listening model to understand and identify user behavior. This AI architectural approach of leveraging several specialized machine learning models is one that provides a high degree of success and has a long track record of enterprise results at scale.

    If you have an enterprise software development team and are seeking an AI Powered DevSecOps Platform meet Digital AI. Their environment is specifically focused on regulated industries. They purported clients such as the Top 10 banks in N. America and Europe, and the top 5 Global airlines, top 4 N. American Insurance Companies. Their use of AI is very purposeful, is strictly to enhance delivery and planning capabilities to accelerate delivery. 


    Department strictly focused on marketing and customer data? Kana.ai marketing operating layer was designed for you. Kana provides an agentic End to end solution for marketing that moves to where the customer data’s resides offering a continuous agentic layer across marketing stack. The named elements of the marketing stack they service include: strategy planning, audience building, activation, and measurements such as MTA – multi-touch attribution and MMM Marketing Mix Modeling.

    Two hurdles frequently stand in the way of AI’s success. On one hand, corporations may have their history locked up on physical books. On the other hand, organizations creating models need data to train and a controversial method of scanning physical books is involved. One reason for the controversy is that the organizations are breaking the spines to digitally scan them. Both hurdles can be solved by ARC document solutions. Another hurdle for capturing data, particularly notes are notes on the go. If find yourself want to take notes on the go or for when you are not in front of your computer, Ninja Concepts AI note takers offer you different options to fit your needs.

    Conference Vibe

    This enterprise AI gathering focused on adoption, implementation, governance and business outcomes. This wasn’t about the clouds and sizzle, more about show us real impact. Attendance shot up more than 50% from last year’s crowd of 8,000 to more than 12,000 attendees this year! Over 100 countries were represented and expo hall exploded from 250 exhibitors to 400! Due to their explosive growth there were some growing pains. The registration lines for some attendees was reported in excess of 90 minutes. Navigation was a bit tougher than usual as the convention put the show carpet over a large majority of the navigational booth numbers making finding vendors very very difficult. I had not witnessed this error at other events at that location previously. In addition, perhaps due to the explosive growth, the connectivity was exceptionally challenging at the same level or worse than CES. At that same time, the energy and excitement easily matched and dare I say, exceeded CES this year. At one point I recall literally realizing I could not feel my face from so much smiling. Enjoy the walkabout to and through expo hall. We always try to bring you fresh vendors in our coverage but you will recognize many brands in the walkabout from our coverage of other data related events such as the Informatica World, or our coverage of Put Data First.

    We once again live streamed from on site to share the experience. Be sure to catch coverage on my syndicated segment on the nationally broadcast edition of Computer Talk Radio.

    We conducted research for Six additional forthcoming Whisper Reports for our clients. The playlists are unlisted but available with the video version to be distributed via YouTube Whisper Club upper tier membership area on our YouTube Channel.

    1. Whisper Report: What’s the biggest gap between AI demos and AI in production?
    2. Whisper Report: What AI cost nobody warned you about?
    3. Whisper Report: What’s the most valuable AI use case that isn’t GenAI?
    4. Whisper Report: What AI result surprised your organization most?
    5. Whisper Report: Where will AI agents replace workflows first?
    6. Whisper Report: What AI promise won’t happen soon?
    7. Whisper Report: What AI capability is still mostly hype?
    8. Whisper Report: What AI assumption breaks first at scale?
    9. Whisper Report: What AI problem still needs a human?

    Readers and viewers wishing to experience the entire event are encouraged to view the Conference Whispers: Ai4 2026 Playlist in its entirety. The playlist will be sited in the end screen, description, and as a pinned comment of the video edition.

    The video will conclude with gratitude towards those that contributed and a montage of responses to Bonus Question, “What’s the best part about attending the Ai4 live in Las Vegas?”.

    Next Year’s Conference  

    The Ai4 will once again return to Las Vegas and will be held at the Venetian Expo on August 4-6, 2027.

    *When vendors’ names are shared as examples in this document, it is to provide a concrete example of what was on display at the conference, not an evaluation or recommendation. Evaluation and recommendation of these vendors are beyond the scope of this specific research document. Other examples products in the same category may have also been on display.

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    ©2019-2026 TBW Advisors LLC. All rights reserved. TBW, Technical Business Whispers, Fact-based research and Advisory, Conference Whispers, Industry Whispers, Email Whispers, The Answer is always in the Whispers, Whisper Reports, Whisper Studies, Whisper Ranking, Whisper Club, The Answer is always in the Whispers, and One Change a Month, Vegas Convention Library; Leading Professionals, Real Questions, Real Time, are trademarks or registered trademarks of TBW Advisors LLC. This publication may not be reproduced or distributed in any form without TBW’s prior written permission. It consists of the opinions of TBW’s research organization which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, TBW disclaims all warranties as to the accuracy, completeness or adequacy of such information. TBW does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by the TBW Usage Policy. TBW research is produced independently by its research organization without influence or input from a third party. For further information, see Fact-based research publications on our website for more details.

  • Conference Whispers: HIMSS 2026

    Conference Whispers: HIMSS 2026

    Las Vegas, NV March 9 – March 12

    Published: March 15, 2026                                                              ID: TBW2157

    Analyst(s): Dr. Doreen Galli

    Photojournalist(s): Dr. Doreen Galli

    Computer Talk Radio Coverage

    ABSTRACT

    “HIMSS26 in Las Vegas spotlighted healthcare’s shift toward real‑time data, patient‑driven insights, and quietly automated workflows. Printers, paper bottlenecks, and cyber hygiene revealed how much unstructured data still shapes care. The through‑line: trusted data powering emerging AI. A community‑driven push toward interoperability and smarter infrastructure defined this year’s experience on the ground.”

    The Conference

    • The 2026 HIMSS Global Health Conference & Exhibition brought together roughly 25,000 attendees from across the global health ecosystem, hosted by the Healthcare Information and Management Systems Society (HIMSS) at the Venetian Expo in Las Vegas.

    Cautions

    • Friendly reminder: this research provides examples of what was shared with us at the event, not an evaluation, validation, or recommendation of the given technology.

    Exhibits

    Have you ever found yourself trying to figure out what is wrong with you or a loved one? Every doctor running their own test but no one is communicating and you are left in the dark with no answers? Thanks to b.well consumers can now control and manage their own health data and get the answers they need. Coverage includes most medical practices in the US, Apple Watch, Samsung Watch, Aura Ring, Walgreens, Samsung phones, Google apps, and ChatGPT.

    When you have an emergency, you want your EMS attendant to have the best possible information. Furthermore, you want the information created in the ambulance given to those in the hospital treating you. Good news, ImageTrend is focused on closing that exact gap enabling true continuum of care.

    For anyone who has ever used an auto feed on a copier or scanner, you know they can be finicky. Successful execution has been considered an art form – for decades. Witness this Ricoh demonstration. Very quietly and with one push of the button, these scanners digitize hundreds of pages in seconds. They scan all types of hospital paperwork -forms of varying size, thickness, orientation, black and white or color. Today, auto size, auto orient, auto color detect, silent enterprise document scanners are realized.   

    Symphion provides turnkey services for establishing, maintaining and proving cyber hygiene of edge devices including printers. Protections include inventory management, detection and response, firmware security and password management. Focusing on healthcare native protocols including DICOM (an international standard for printing data storage, transmission and retrieval of medical information) and HL7, SecurITe (pronounced secure IT) protects networks by analyzing and securing its healthcare-related traffic.

    At this point, you may be noticing a trend we also encountered in distribution during our coverage of Manifest and Retail, Supply Chain and Logistics Expo – a lot of discussion on printers. That means physical, unstructured, not digitized data. This causes problems on a few fronts. How are medical practices going to get reimbursed – paper is not part of the FHIR standard (pronounced FIRE standard) required to get paid. Interestingly the answer for this technology challenge comes from eFax from Consensus Cloud. They literally have transformed the old-fashioned traditional faxing into intelligent digital processing.

    Behind every credible clinical AI, there’s one non-negotiable: data you can trust. Expo hall featured Drummond that explicitly focuses on the accuracy and completeness of the data once digitized, providing data validation for health care data. Many are also trying to create such intelligent products to serve the health care sector. The first requirement is that of data to train and create their models. For those seeking to depersonalize their healthcare data for training OR create fake data, Tonic.ai was ready to meet your needs. For organizations creating healthcare products requiring not just privacy and governance for their data but the ability to run really, really fast AI, OneSource Cloud was looking to meet you. As a dedicated cloud provider, they gain priority access to GPUs ensuring they can meet your needs. Their architecture is optimized for speed by optimizing the storage compute connection with an IB Switch or InfiniBand switch. For those not familiar, IB switches are designed for Ultra-low latency, very high throughput, RDMA (remote direct memory access for zero-copy communication) and offer high scalability. This is a feature one cannot directly request and manage in public clouds today.  

    Hospitals are some of the most high-tech buildings one can come across. Penetrating 40% of healthcare facilities, Schneider Electric is there to support the industry. Schneider Electric specializes in digitizing physical infrastructure for operational efficiencies. Hospital efficiencies start with smart, efficient infrastructure.

    HIMSS Hal Wolf Press Q&A

    With the exhibits covered, we now shift towards the bigger picture shaping healthcare’s future. Admittedly as a member of the press, one of the highlights is when HIMSS (Healthcare Information and Management Systems Society) President and CEO, Hal Wolf, hosts the press for a round of questions and answers. Hal truly emphasized the last S in HIMSS for society. It’s that society that is going to enable healthcare to evolve with the injection of AI. He emphasized the impact AI is having on operational efficiency from supply chain management to bed utilization. Moving towards a translational AI Ecosystems, his hopes lie in seamless connectivity and true interoperability being achieved. One final message was the direct correlation and causation relationship between health and the economy. Specifically good physical health and well-being is required to drive a strong economy.

    Conference Vibe

    After 48 videos including a livestream and over a twenty fact checks, our coverage of The Healthcare Information and Management Systems Society (HIMSS) 2026 Global Health Conference and Exhibition or HIMSS26 for short, closes. HIMSS26 brought together approximately 25,000 healthcare technology and systems professionals from around the world. Exhibitions expanded and covered the entire upstairs expo hall at the Venetian Expo as well as the entire downstairs. Downstairs exhibitions were also known as, “The Park” also featured private meeting and demo spaces. One could buy food at the Venetian’s Café Press or at any of the Bistro locations. In addition, The Park featured snack time ranging from home made cookies you could smell a mile away on Tuesday. Wednesday attempted to top what Tuesday brought to the table with homemade scones.

    We once again live streamed from on site. We let everyone know we were at HIMSS on the ground covering it as well as requesting assistance. Specifically, I requested assistance on your favorite videos for my segment on the March 14, 2026 broadcast edition of Computer Talk Radio.

    We conducted research for twelve additional forthcoming Whisper Reports for our clients. The playlists are unlisted but available with the video version to be distributed via YouTube Whisper Club upper tier membership area on our YouTube Channel.

    1. Whisper Report: When does clinical AI become unsafe?
    2. Whisper Report: What’s your biggest FHIR barrier today?
    3. Whisper Report: What PHI should never touch cloud?
    4. Whisper Report: Where does AI governance fail in practice?
    5. Whisper Report: How will new privacy rules break workflows?
    6. Whisper Report: What’s your plan B for ransomware?
    7. What’s the best part about attending HIMSS26 live in Vegas?

    Readers and viewers wishing to experience the entire event are encouraged to view the Conference Whispers: HIMSS 2026 Playlist in its entirety. The playlist will be sited in the end screen, description, and as a pinned comment of the video edition.

    The video edition will conclude with gratitude towards those that contributed and a montage of responses to Bonus Question, “What’s the best part about attending the HIMSS 2026 live in Las Vegas?”.

    Next Year’s Conference  

    Unfortunately, next year’s conference will be in Chicago so we are not scheduled to attend or cover the event unless our coverage is sponsored. HIMSS27 will be taking place April 5-8, 2027. We look forward to its return to Vegas in the future.

    *When vendors’ names are shared as examples in this document, it is to provide a concrete example of what was on display at the conference, not an evaluation or recommendation. Evaluation and recommendation of these vendors are beyond the scope of this specific research document. Other examples products in the same category may have also been on display.

    TBW Advisors LLC corporate logo with their research guy ( figurine on top of stack of books) and slogan - fact based research and advsiorsy.

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    ©2019-2026 TBW Advisors LLC. All rights reserved. TBW, Technical Business Whispers, Fact-based research and Advisory, Conference Whispers, Industry Whispers, Email Whispers, The Answer is always in the Whispers, Whisper Reports, Whisper Studies, Whisper Ranking, Whisper Club, Whispers, The Answer is always in the Whispers, Vegas Convention Library, and One Change a Month, are trademarks or registered trademarks of TBW Advisors LLC. This publication may not be reproduced or distributed in any form without TBW’s prior written permission. It consists of the opinions of TBW’s research organization which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, TBW disclaims all warranties as to the accuracy, completeness or adequacy of such information. TBW does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by the TBW Usage Policy. TBW research is produced independently by its research organization without influence or input from a third party. For further information, see Fact-based research publications on our website for more details.

  • Conference Whispers: Manifest 2026

    Conference Whispers: Manifest 2026

    Las Vegas, NV February 9-11, 2026

    Published: February 16, 2026                          ID: TBW2143

    Analyst(s): Dr. Doreen Galli

    Photojournalist(s): Dr. Doreen Galli

    ABSTRACT

    “Manifest 2026 brought together 7,350 attendees in Las Vegas, showcasing supply‑chain innovations across cold chain, warehouse automation, robotics, and logistics solutions. TBW Advisors LLC captured extensive on‑site coverage, including 62 videos, two livestreams, and over a dozen fact checks. Twelve Whisper Reports were also researched for deeper analysis across emerging operational challenges. Exhibits highlighted end‑to‑end supply‑chain platforms, automation breakthroughs, sensing technologies, and AI‑enabled workflow solutions across the expo hall.”

    Featured on this Episode of Computer Talk Radio

    The Conference

    • Attendance at Manifest 2026 saw an increase from 2025 with a whopping 7,350 attendees!

    Cautions

    • Friendly reminder: this research provides examples of what was shared with us at the event, not an evaluation, validation, or recommendation of the given technology.

    Conference Vibe

    After 62 videos including 2 livestream and over a dozen and a half fact checks, our coverage of Manifest 2026 closes. No lines for the 7350 attendees at registration as the process was quite efficient and took place right outside of expo hall. Venetian came through for attendings with delicious food. If you were not already hungry, the smell from their Tuesday lunch and the Pasta station that accompanied Wednesday lunch was sure to get you there. Enjoy the walkabout to and through expo hall. We always try to bring you fresh vendors in our coverage but you will recognize many brands in the walkabout from our coverage of other distribution sector events such as Pack Expo and Retail, Supply Chain, and Logistics Expo. One observation we would like to share is the unique way Manifest physically sets up their track sections within the Venetian. It creates this great gathering space for people in between sessions not seen at other events. We were able to get a great video of the space while all were at the keynote. Vendors at the booths frequently strongly complimented the event. One attendee denoted that there was a highly desirable mix decision makers or their direct reports.

    We once again live streamed from on-site. We streamed from outside of expo on Tuesday right before its grand openings requesting those attending to find me to answer Questions 1-6. On Wednesday we were back but from inside expo hall and reminding all to show us which videos you enjoy as assistance for my segment on the February 21st broadcast edition of Computer Talk Radio. Readers and viewers wishing to experience the entire event are encouraged to view the Conference Whispers: Manifest 2026 Playlist in its entirety. The playlist will be sited in the end screen, description, and as a pinned comment of the video edition.

    We conducted research for twelve additional forthcoming Whisper Reports for our clients. The playlists are unlisted but available with the video version to be exclusively distributed first via YouTube Whisper Club upper tier membership area on our YouTube Channel.

    Q1 Whisper Report: Where does AI most often fail in your supply chain?  

    Q2: Whisper Report: What data gap hurts your forecasting the most?

    Q3: Whisper Report: Which workflow breaks first under real-time load?  

    Q4:Whisper Report: What automation fails most when scaling ops?  

    Q5: Whisper Report: Where is visibility still blind in your network?

    Q6: Whisper Report: What cold-chain risk still keeps you up?   

    The video edition will conclude with gratitude towards those that contributed and a montage of responses to Bonus Question, “What’s the best part about attending the Manifest live in Vegas?”.

    Expo Hall

    For our coverage we will start with the easy and complete, end-to-end supply chain solution for brand owners by Aptean Supply Chain  who’s logo was seen all over the registration area. Enlightening operations teams by answering the questions, “Where their stuff in the supply chain?”, Surgere enables better decisions. If ‘when’ it arrives is critical, C.R. England would like you to know their trucking services are on time 99% of the time! Moving things cross borders? Ascendia operates in 17 countries with an extensive footprint in Canada. Executives looking to automate their operations but truly desire support may appreciate finding Engineering Innovation in the expo hall.

    This year we also explicitly covered some cold pack technologies and vendors leveraged for perishable goods and transportation of items that must remain refrigerated. ColdTrack is a cold chain 3pl, shipping, pick pack and storage services provider for the perishable market direct to consumer. If you need to transport up to 10,000 lbs of cold chain, Reefer Van Network was on site showcasing their solution. Wondering if your solution maintained acceptable temperature? Willog, a South Korean standout, brought their six‑metric supply‑chain intelligence to the USA. Concerned about how to get packages from an automated supply chain all the way to the door? Specifically, are the last 10 feet causing you concerns? Rivr.ai was once again onsite this year albeit capable of even heavier loads! This robot can get packages from a truck to humans at a door or a package from the human to bring to the truck.

    Moving into the warehouse, for those creating machines meant to be around people but don’t want to force your customers to wear cautions vests? Matrix Design Group created robot technology enabling your system to avoid people without putting requirements on people or their clothing! Do you desire automated inventory for your cold chain inventory even though your freezer gets down to -10 degrees? Dane Technologies robots not only answer the call but come with increased safety and efficiency technology for your workflows. Perhaps loading the trailers is your pain point and you are having difficulty finding dock workers. You simply need to load and unload them and don’t want any complex technological integrations or have to bug the IT department? Expand that dream and what if I told you automation exists to load that trailer AND that it can be done in under 5 minutes? That’s right Slip Robotics has expanded their line up! Now the Slip Lift is separated from the Slip Carrier – watch how this innovation can load and unload a truck in 5 minutes. Do you want to add automation but are concerned about complex training in your brownfield facility? Yondu.ai’s drop in robot might just be the adaptable, quick-learning automation you are seeking! Order consolidation your pain point and hoping to find an automation solution? Unbox Robotics can even handle orders with multiple pieces of the same inventory and move vertically.

    Moving deeper into the warehouse, Rufus Labs is redefining how one can get labor statistics with their multi-purpose hand scanner. It is valuable to note that this scanner is on the back of one’s hand, not handheld in the palm enabling. This placement enables the user to maintain full dexterity and capacity of their hands. Simply require package dimensions. This year’s show we captured FreightSnap’s dimension solution in the expo hall. For those seeking back office agentic solutions, freehand declares you no longer need to outsource. You can insource with your own AI agents!

    Next Year’s Conference  

    The Manifest 2027 will once again return to Las Vegas and will be held at the Sands Convention Center on February 8-10th, 2027.

    *When vendors’ names are shared as examples in this document, it is to provide a concrete example of what was on display at the conference, not an evaluation or recommendation. Evaluation and recommendation of these vendors are beyond the scope of this specific research document. Other examples of products in the same category may have also been on display.

    Corporate Headquarters

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    Henderson, NV 89052

    ©2019-2026 TBW Advisors LLC. All rights reserved. TBW, Technical Business Whispers, Fact-based research and Advisory, Conference Whispers, Industry Whispers, Email Whispers, The Answer is always in the Whispers, Whisper Reports, Whisper Studies, Whisper Ranking, The Whispers, Whisper Club, The Answer is always in the Whispers, and One Change a Month, are trademarks or registered trademarks of TBW Advisors LLC. This publication may not be reproduced or distributed in any form without TBW’s prior written permission. It consists of the opinions of TBW’s research organization which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, TBW disclaims all warranties as to the accuracy, completeness or adequacy of such information. TBW does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by the TBW Usage Policy. TBW research is produced independently by its research organization without influence or input from a third party. For further information, see Fact-based research publications on our website for more details.

  • Whisper Report: Can generative AI prevent supply chain disruptions?

    Whisper Report: Can generative AI prevent supply chain disruptions?

    Published to clients: August 27, 2025                                 ID: TBW2059

    Published to Readers: August 28, 2025

    Published to Email Whispers: TBD

    Published Public with Video Edition: TBD

    Analyst(s): Dr. Doreen Galli

    Photojournalist(s): Dr. Doreen Galli

    Abstract:

    “This report dives into the evolving role of generative AI in logistics, revealing how it’s reshaping visibility, communication, and adaptability across global supply chains. From forecasting weather impacts to managing labor shortages and customer-driven changes, the research explores both the promise and the limitations of AI. It also introduces a provocative challenge: should supply chains adopt disruption modeling, just as IT uses threat modeling?”

    Analysis available only to clients at this time. Join the YouTube Whisper Club at the Whisper Club Level to get access to the video edition today.


    Related playlists

    1. Whisper Report: How can we manage tariff costs in our supply chain?
    2. Conference Whispers: Manifest 2024
    3. Whisper Report: What are the biggest challenges of using generative AI in logistics?

    Corporate Headquarters

    2884 Grand Helios Way

    Henderson, NV 89052

    ©2019-2025 TBW Advisors LLC. All rights reserved. TBW, Technical Business Whispers, Fact-based research and Advisory, Conference Whispers, Industry Whispers, Email Whispers, The Answer is always in the Whispers, Whisper Reports, Whisper Studies, Whisper Ranking , The Answer is always in the Whispers, and One Change a Month, are trademarks or registered trademarks of TBW Advisors LLC. This publication may not be reproduced or distributed in any form without TBW’s prior written permission. It consists of the opinions of TBW’s research organization which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, TBW disclaims all warranties as to the accuracy, completeness or adequacy of such information. TBW does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by the TBW Usage Policy. TBW research is produced independently by its research organization without influence or input from a third party. For further information, see Fact-based research publications on our website for more details.

  • Whisper Report: How can we integrate AI-driven customer service solutions with our existing IT infrastructure?

    Whisper Report: How can we integrate AI-driven customer service solutions with our existing IT infrastructure?

    Published to clients: July 3, 2025                                            ID: 2079

    Published to Readers: July 4, 2025

    Email Whispers Released: August 11, 2025 8am

    Public and Video Edition Released: August 11, 2025 11am

    Analyst(s): Dr. Doreen Galli

    Photojournalist(s): Dr. Doreen Galli

    Abstract:

    “Integrating AI customer service with existing IT systems starts by setting clear business goals. AI should enhance, not disrupt, current workflows and streamline real-time support. Every organization has unique systems, so tailored integration is essential. A major challenge is fragmented data—making robust pipelines and clean, synchronized data critical. Accurate timestamps and system compatibility across platforms are key to ensuring effective AI performance and a smooth digital transformation journey.”

    Target Audience Titles:

    • Chief Information Officer, Chief Technology Officer, VP/Director of IT Operations, Enterprise Architects
    • Chief Customer Officer, VP/Director of Customer Services/Success, Contact Center Operation Managers
    • Solution Architects, DevOps & IT Administrators, Customer Support Agents, Data Scientists and ML Engineers

    Key Takeaways

    • Start with clear business goals so AI enhances workflows without causing disruptions.
    • Tailor integration to your unique tech environment to avoid inefficiencies.
    • Reliable, clean, and synchronized data pipelines are essential for effective AI-driven customer service.

    How can we integrate AI-driven customer service solutions with our existing IT infrastructure?

    We took the most frequently asked and most urgent technology questions straight to the technologists gathering at Customer Connect Expo 2025 held at the Las Vegas Convention Center. This Whisper Report addresses the question regarding how can we integrate AI-driven customer service solutions with our existing IT infrastructure? As Ford’s Dr. Kalifa Oliver shared, “first we need to break down our needs and our goals and figure out which pieces of AI actually build efficiencies in our IT systems because right now there are too many systems that are fragmented.” With ALL AI projects, it is best to start with the business goal not the technology. We do not want to spend resources to integrate technology that goes unused. Furthermore, the context of the business goal helps guide engineers when they have design choices to make.

    Customer Service Workflows

    AI in Customer Service is all about optimizing and improving the customer service workflow to lead to maximum customer satisfaction. As Zaon’s Jason Kaufman shared, “using artificial intelligence tools within the organization to actually help drive and make more efficient the processes that go into place in order to support good customer service. For example, leveraging artificial intelligence to actually analyze chats real time community forums real time. Actually monitoring that (the communities) helping to gain insights about what your customers have questions about so that you can leverage the AI to actually generate the knowledge on the fly to actually provide that (information removing confusion) back to them real time as if it’s another person on that community thread.” The nonobvious challenge in achieving this solution is best described by Claritiv’s CEO Sean Gigremoss. “Everybody has workflows. Every company is unique. What tools do they use? What products do they use now?  Do we need to build it?” In other words, every organization has a unique, highly mixed environment with varying degrees of maturity both in the technology itself and the organization’s ability to deploy technology.

    Verse.ai’s Zac Brooksher recommends focusing on complimenting the current workflows and processing. “We can integrate AI driven customer service solutions using full funnel metrics understanding all of the conversations the timestamps the channels the appropriate team members what next steps are all integrating into existing systems and processes just to complement what the current workflows and data processing is today like.” Any technology not realizing it is complimenting an existing process will instead create process interrupts. The distinction really is a big difference.

    The Challenge: Data is everywhere!

    As Claritiv’s Sean Gigremoss shared, data is everywhere! “They make it so easy for us to integrate because in the end that’s important because all the data are in this different .. disparate systems. You need information from Salesforce you need information from zoom you need information from slack you need information from your database you need information from your customer’s database so to be able to do that you need to make sure that you’re using the tools or you’re partnering with companies that help you so that you can focus on what you do best.”

    But the data isn’t just everywhere, it comes from everywhere. The first obvious location was shared by Enthu.ai’s Atul Grover, “we integrate with the telephony at the dialer.” And the rest such as the web and email communications, “we ingest that using an API driven environment.” Diabolocom specializes in capturing all that occurs between the customer and the organization on mobile devices. As Diabolocom’s Benjamin Shakespeare shared, “with our mobile solution that we are about to release

    the market  .. So all field reps anybody who is using a cell phone today with every interaction they have on their phone our AI will then score that call transcribe it and push it directly into the CRM So any lack of compliance that you are seeing today in your organization from people that are not sitting behind a computer that will be no longer.”

    Where the magic happens!

    Now that we understand we are complimenting the existing customer experience workflows for the benefit of the customer experience and that data is everywhere, what can we do?  As Macy’s Siva Kannan Ganensan shared, “you need to make sure your data pipeline is very robust when we talk about all this AI integration data is the core so make sure the data is cleansed and always readily available ready to serve with that we’ll be able to integrate an into your existing architecture or in your organization.”

    workflow pictured above a data fabric with robust data pipelines

    Figure 1. Compliment Workflows & Leverage Robus Data Fabric

    It’s all about the data infrastructure! You need robust data pipelines as part of your data fabric to seamlessly integrate any new AI offering as depicted in Figure 1. AND you must ensure data quality. For example, data quality is paramount when dealing with timestamps of customer communications. What time zone is your organizational standard? Do your IT systems work in that time zone, and do you know what systems provide timestamps in other formats or time zones? Is that true for any and all corporate acquisitions feeding data into the system? Is the system designed to handle the variety of daylight savings time scenarios? Are all the clocks adjusted for daylight savings automatically or manually? Finally, are the timestamp clocks aligned? To the second or to the minute?  It’s valuable to know if you can look at time as fact or approximation in your organization. If your organization is going through any type of digital transformation, it is critical to get the best advice available to ensure your success. Ensure your success by scheduling your inquiry with a TBW Advisors advisor before starting any critical phase of your digital transformation journey. Get the smartest advice available and leverage our firsthand experience to your advantage.

    Related playlists

    1. Whisper Report: How can we integrate AI-driven customer service solutions with our existing IT infrastructure
    2. Conference Whispers: Customer Connect Expo 2025

    Corporate Headquarters

    2884 Grand Helios Way

    Henderson, NV 89052

    ©2019-2025 TBW Advisors LLC. All rights reserved. TBW, Technical Business Whispers, Fact-based research and Advisory, Conference Whispers, Industry Whispers, Email Whispers, The Answer is always in the Whispers, Whisper Reports, Whisper Studies, Whisper Ranking, The Answer is always in the Whispers, and One Change a Month, are trademarks or registered trademarks of TBW Advisors LLC. This publication may not be reproduced or distributed in any form without TBW’s prior written permission. It consists of the opinions of TBW’s research organization which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, TBW disclaims all warranties as to the accuracy, completeness or adequacy of such information. TBW does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by the TBW Usage Policy. TBW research is produced independently by its research organization without influence or input from a third party. For further information, see Fact-based research publications on our website for more details.

  • Whisper Report: What are the biggest challenges of using generative AI in logistics?

    Whisper Report: What are the biggest challenges of using generative AI in logistics?

    Published to clients: April 28, 2025                                                            ID: 2058

    Published to Readers: April 29, 2025

    Published to Email Whispers: May 8, 2025

    Public: May 9, 2025

    Analyst(s): Dr. Doreen Galli

    Photojournalist(s): Dr. Doreen Galli

    Abstract:

    The logistics and supply chain sector faces significant challenges with data. Issues include non-existent data, inconsistent formats, manual errors, and lack of historical context. These problems stem from complex processes and resistance to change. Human-machine interaction adds another layer of complexity. Generic AI models struggle due to the unique demands of logistics. Despite these hurdles, there are opportunities for generative AI to enhance efficiency and provide valuable insights. Successful implementation requires accurate, context-rich data and a willingness to transform processes. Embracing AI can lead to improved operations and better decision-making in the logistics industry.

    Target Audience Titles:

    • Chief Supply Chain, Logistics Officer, Procurement, Technology, and Data Officers
    • Supply Chain, Logistics, Procurement, Technology, BI

    and Data Science Directors

    • ERP Specialist, Supply Chain IT, Data Scientists, BI and related managers

    Key Takeaways

    • Inconsistent, incomplete, and manually entered data hinder AI’s effectiveness.
    • Poorly structured processes and a reluctance to adopt AI-driven solutions slow innovation.
    • Onboarding new suppliers and standardizing systems remains difficult.
    • Generic AI models don’t understand logistics-specific challenges.
    Strategy rating 3 Tech depth 1

    Biggest challenge using Generative AI in Logistics??

    We took the most frequently asked and most urgent questions straight to the logistics and supply chain experts in the industry. This Whisper Report addresses the question regarding the biggest challenges using generative AI in supply chain and logistics. The first challenge, however, is not unique to that industry nor is it unique to generative AI. This challenge applies to a all analysis and analytics including all forms of AI – generative or not regardless the size of the models. Put simply, no matter how many ways you state it, when you put garbage data in you will get garbage results.

    Tom Larson with ITS Logistics “bad inputs in = bad outputs.”

    Balaji Gunter with Hoptek, “case of garbage in garbage out.”

    Blake Donaldson with Nutrabolt, “quality of information.”

    Obrie Scarborough with Wolley Digital Innovations, “good in good out.”

    Jacob Hobbs with Cubiscan, “you are only as good as your data.”

    Additional research on technology available to help with getting and cleaning data in supply chain and logistics is available in Conference Whispers: Manifest 2025 and Conference Whispers: Smart Retail Tech Expo.

    Challenges Unique to Logistics and Supply chain?

    Given the dominance of a common answer, this raises the question, is the sector of logistics and supply chain in worse shape versus other industries? More specifically, is the data itself within logistics and supply chain the problem and if so, why? Put simply and as depicted in Figure 1, the challenges go far beyond the data. As Don Addington of Cloud 9 Perception put it, “in logistics space there is a level of complexity that is more complex than others.” These complexities come in for the following reasons.

    Figure 1. Challenges using Generative AI in logistics

    Data doesn’t exist

    There is an ideal digital world which is very different from the physical world. As Owen Nicholson from Slamcore pointed out, “If you are not seeing real world deployments with all the gnarly things that go wrong you are only creating idealized models that don’t work in the real world.” Distribution centers are full of human and robot workers as well as machines from multiple manufacturers. Unlike construction, many of these machines are in the same building they entered at the start of their usefulness as brand new machines long before generative AI term existed. Logistics is not the neat and tidy world of fintech transactions.

    Data is inconsistent

    As Ben Tracy of Vizion pointed out, “(many) skipped a few fundament steps, being useful and being reliable…  They don’t monitor data quality, they don’t have consistency amongst data formats, and their systems are not exportable for the data that is inside of them.” Or what data professionals call it- ‘good old fashioned data quality’. To put it in the simplest terms possible, we all learned early in elementary school you need data in the same units to perform any math over the data. You do not add inches and feet together. You cannot add meters and feet together. You don’t speak globally about time without time zones. But perhaps most important, you cannot create data quality nor can you analyze data you haven’t or cannot export.

    Data is manual and miss-keyed

    If you are wondering how bad that data can be, Dawn Favier of Green Screens provided some hard facts, “its not uncommon to flag 35% of their (customers) data as dirty. Dirty meaning miss-keyed data, something tagged as full truck load when its partial.” Obviously, if one looked at data for a half truck and leveraged for a full truck, the resulting analytics are useless. With 35% of one’s data being dirty, there is work involved before you can even hope for insights.

    Data lacks historical context
    For any AI to be successful, you need massive amounts of data over a very small problem so the mathematics behind the AI can provide useful information. As Atit Shah of Chetu explained, “

    Even if you have the right collection of data, you can generate incorrect forecasting. A lot of people do not have a huge history or the history of the records so they go into the gen AI because everyone is doing it but it doesn’t meet their expectation.“ No matter how powerful the technology, all forms of AI need good data. Furthermore, the data must have context to be useful for any advance form of AI including generative AI.

    Bad Processes
    One obvious reason for messy data is the messy, manual, and imprecise or undefined processes it represents. The biggest challenge as Bill Driegert of Flexport shared, is simply, “not slapping it (generative AI) on bad processes. There needs to be a lot of process engineering required to leverage AI.”  If process re-engineering and establishing a clean data fabric is your organizations Mt. Everest, TBW Advisors LLC offers a lot of first-hand experience and expertise to teams and executive via inquiry. Any clients at this phase should schedule an inquiry to receive guidance. We will set up a plan of inquiries during your journey to give you any guidance we may have or can gather to assist you. The plan will cover milestones including but not limited to strategy reviews, presentation reviews, and architecture reviews. It is not an area to go through without a guide on your side even if the work is outsourced.

    Resistant to change

    It is always important to consider the culture of any organization when executing or desire to execute change management. As Erica Frank of Optimal Dynamics put it, “need to take a healthy assessment, how resistant are we to change, how are we going to challenge this from the top down.”  As with any change management, executive buy-in with a business objective are critical to success. AI for the sake of AI is always a bad idea.

    Perhaps the reason many in this space are resistant to change is the change is constant. As Jason Augustine of WNS put it, “Environment keeps changing every 3-6 months”. Thus discovering opportunities to align and integrate the transformational changes into these already occurring network constant changes is a less tumultuous approach.

    Human Machine Interaction

    Logistics, like manufacturing and construction, has a lot of machines in the loop. Those machines may or may not be intelligent machines. Thus as Dr. Mario Bjelonic of Rivr.ai shared, “the challenge will come up in terms of how the humans and robots will act as a team together.” Optimizing the total solution over this shared space is the true goal. But as one organization is optimized, what about working between each organization?

    As Justin Liu from Alibaba.com stated, “biggest challenge what it can do and what it cannot do

    is the on boarding suppliers cannot be done by AI”. That’s correct. Bringing each and every machine into the system, or each and every supplier and the complex of array of data that that suppliers managed to coalesce together IS ITSELF NOT standardized thus cannot be automated.

    Can’t use Generic Gen AI

    As Balaji Guntur of Hoptek pointed out, “Most of the models are very generalized.” “AI is data hungry, and you need to train it on real data. The biggest challenge Generative AI in logistics is that the generative models don’t know what logistics is doing. This is the main challenge,” Aviv Castro, Sensos. In summary, as best put by Nykaj Nair of Sugere, “you need data highly accurate data that is relative to the companies supply chain.”

    Opportunities for Generative AI in Logistics

    With all the challenges discussed, it may seem discouraging. It is important to realize the significant opportunity awaits thus easily providing business justification for the work to transform – carefully. As Justin Liu of Alibaba.com put it, “we are continuously adopting AI into our workflow into our latest and greatest features and functionalities to do their business more efficiently.” Rye Akervik of Shipsi believes the value is, “in adding it as a first layer to understand the (customer) issue.” Mick Oliver of Dexory shared, “We don’t see it as a challenge we see it as an opportunity and provide insights based on that data.” Rich Krul of Hoplite observed that the intelligent systems are, “way more efficient, people get their answers a little faster and thinks that is a good thing for the industry.” Most importantly as Georgy Melkonyan of Arnata pointed out, “Shouldn’t fear it (AI) is going to take your job, ai will not replace your job. The people that use ai are going to replace your job.”

    *When vendors’ names or quotes are shared as examples in this document, it is to provide a concrete example of what was on display at the conference or what we heard doing our research, not an evaluation or recommendation. Evaluation and recommendation of these vendors are beyond the scope of this specific research document.

    Related Research and Playlist

    1. Whisper Report: How can we manage tariff costs in our supply chain?
    2. Whisper Report: What are the biggest challenges of using generative AI in logistics?
    3. Conference Whispers: Smart Retail Logistics Expo
    4. Conference Whispers: Manifest 2025

    Corporate Headquarters

    2884 Grand Helios Way

    Henderson, NV 89052

    ©2019-2025 TBW Advisors LLC. All rights reserved. TBW, Technical Business Whispers, Fact-based research and Advisory, Conference Whispers, Industry Whispers, Email Whispers, The Answer is always in the Whispers, Whisper Reports, Whisper Studies, Whisper Ranking, The Answer is always in the Whispers, and One Change a Month, are trademarks or registered trademarks of TBW Advisors LLC. This publication may not be reproduced or distributed in any form without TBW’s prior written permission. It consists of the opinions of TBW’s research organization which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, TBW disclaims all warranties as to the accuracy, completeness or adequacy of such information. TBW does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by the TBW Usage Policy. TBW research is produced independently by its research organization without influence or input from a third party. For further information, see Fact-based research publications on our website for more details.

  • Industry Whispers: Public is Private – Confidential Computing in the Cloud

    Industry Whispers: Public is Private – Confidential Computing in the Cloud

    Join us for “Public is Private – Confidential Computing in the Cloud,” featuring Mike Bursell from the Confidential Computing Consortium and Manu Fontaine, founder of Hushmesh. This event will delve into the transformative potential of confidential computing for cloud environments. Aimed at CIOs, CTOs, enterprise architects, solution architects, and technical product managers, the discussion will cover how confidential computing enhances data security and privacy, even during processing. Learn about real-world applications, challenges, and future trends in this critical technology. Don’t miss this opportunity to gain insights from industry leaders and explore how to leverage confidential computing for your organization’s success.

    Research Code TBW2071

    Moderator: Dr. Doreen Galli, TBW Advisors

    Doreen Galli

    Chief of ResearchTBW Advisors LLC

    Dr. Doreen Galli is the Chief of Research at TBW Advisors LLC. She’s led significant and measurable changes as an executive at IBM, DPWN, Dell, ATT, and most recently Microsoft. Dr Galli was Chief Technology and Chief Privacy Officer in Azure’s MCIGET. Gartner recognized Dr. Galli as an expert in data ingestion, quality, governance, integration, management, and all forms and analytics including sensor data.

    Mike Bursell

    Executive DirectorConfidential Computing Consortium

    Mike Bursell is the Executive Director of the Confidential Computing Consortium, having been involved since its foundation in 2019, and Co- chair of the OpenSSF’s Global Cyber Policy working group. He is one of the co-founders of the open source Enarx project and was CEO and co- founder of the start-up Profian. He has previously served on the Governing Boards of the CCC and the Bytecode Alliance and currently holds advisory board roles with various start-ups. Previous companies include Red Hat, Intel and Citrix, with roles in security, virtualisation and networking. He regularly speaks at industry events in Europe, North America and APAC and has a YouTube channel dedicated to cybersecurity education. Professional interests include: Confidential Computing, Cyber Policy, the EU Cybersecurity Resilience Act (CRA), Linux, trust, open source software and community, security, decentralised and distributed systems, Web3, blockchain. Mike has an MA from the University of Cambridge and an MBA from the Open University, and is author of “Trust in Computer Systems and the Cloud”, published by Wiley. He holds over 100 patents and previously served on the Red Hat patent review committee.

    Speaker Profile

    Manu Fontaine

    CEOHushmesh Inc

    Manu Fontaine is the Founder and CEO of Hushmesh, a dual-use Public Benefit cybersecurity startup in the Washington DC area. The company believes that people need safe code and authentic data, just like they need clean water and stable electricity. To deliver this, Hushmesh leverages Confidential Computing to develop and operate “the Mesh”: a global information space, like the Web, but with universal zero trust and global information security built in. Secured by the Universal Name System (UNS) and the Universal Certificate Authority (UCA), the Mesh provides global assurance of provenance, integrity, authenticity, reputation, confidentiality, and privacy for all information within it, at internet scale. Hushmesh is a NATO DIANA Innovator startup.

    Dr. Roy Fune

    Cannot make it live? Register and submit your question. The answer will be in the video on TBW Advisors’ YouTube Channel.

    NO AI note takers allowed. Event copyrighted by TBW Advisors LLC.

  • Conference Whispers: ISC West 2025

    Conference Whispers: ISC West 2025

    Las Vegas, NV March 31-April 4

    Published to clients: April 7, 2025         ID: TBW2069  

    Published to readers: April 8, 2025           

    Published to Email Whispers: July 28, 2025 12pm.

    Publicly Published with video edition: July 28. 2025 2pm.   

    Analyst(s): Dr. Doreen Galli

    Photojournalist(s): Dr. Doreen Galli

    Abstract:

    After capturing almost 50 videos, over 150 minutes of content and countless shorts forthcoming, our coverage of ISC West 2025 closes. Attendees gathered for ISC West 2025 held in Las Vegas March 31-April 4. The event featured innovations in video surveillance, driver-assisted systems, palm vein identity solutions, edge AI, and gunshot detection. Exhibits included AI vision, camera intelligence, and layered security solutions. TBW Advisors was able to capture exclusive content from the live sessions as well as full details on top products at exclusive Press Briefings.

    Cautions

    • ISC West offers the option to print your badge at home. It is important to note that you not only need your badge holder and lanyard on site, but you still must wait in the registration line. Specifically, you must present and verify your ID to get a sticker on your badge for it to be useful. IF you only snag the badge holder, you will land up back at the long registration lines.

    Conference Vibe

    Our coverage of ISC West 2025 includes over 38 videos and over 150 minutes of video content spanning session summaries, product overviews, and answers to three urgent questions. There will be countless shorts forthcoming so save the entire Conference Whispers: ISC West 2025 playlists by clicking on the book mark symbol. Registration was quite interesting for the x attendees as one could print the badge at home but still required face to face registration to get the validation sticker. Held at Venetian, the customary Venetian Café Presse was open as well as the Venetian Food Marketplaces within expo hall if you got hungry. The event seemed to exceptionally crowded as you can feel as all waited for expo* hall to open and was loud enough to trigger a 100db warning on my watch. Upon clearing security, endless exhibits featuring massive amounts of vision AI,  AI video analysis, IoT sensor data, and complex security identity solutions bridging the physical and cyber worlds.

    While at ISC West, we conducted research for three forthcoming Whisper Reports for our clients. The playlists are unlisted but available and will eventually fill in with the video version of the report so you may wish to bookmark these playlists.

    1. Whisper Report: How can we enhance our cybersecurity measures to protect against emerging threats?  
    2. Whisper Report: What are the best practices for integrating AI and machine learning into our security systems?
    3. Whisper Report: How can we ensure compliance with new and evolving security regulations?

    Sessions and Press Event

    We are excited to share that we have two exclusive pieces of content where the presenters gave a special overview just for TBW Advisors LLC, our clients, and subscribers. First, we have the session by Intel RealSense. This session focused on the combination the long history in vision and the long history of AI together to successfully create the current generation of facial recognition for the purpose of useful Identity and Access Management via the biometric field of one’s face. Keep in mind, data representing one’s face is PII or personally identifiable information. While not healthcare, the protection of PII requires the same care as all PII data as discussed during our coverage of Conference Whispers: HIMSS 25.

    The second session summary we were also treated to includes a look at when cyber and physical security combine. Operations and IT coordinating to achieve a business function is quite common. As anyone who has been a corporate CIO in an organization with physical buildings knows, security is security. Physical security must interface with IT systems to understand who is permitted to do what. Historically, if physical security fails, IT systems are always at a higher risk due to information being left around or the increased attack surfaces made available via the ability to physically access a network terminal or a server itself depending on the organization. In 2025, the rush to get data from everything connected to survive the pandemic or to rush ahead with AI solutions has increased possible attack surfaces. The confluence of these scenarios together has made the Cyber Physical Security practice space blossom so expect to hear and see a lot more in this space for the foreseeable future.

    Whenever given the chance, we try to bring unique content and details about the companies at the conferences to you. At ISC West we were able to attend a special, press only event held by Taiwan Excellence better known as Taitra. Taitra’s mission is to help spread the word around the world about innovations coming out of Taiwan by featuring some of their companies. The editor in Chief for Security Today Magazine, Ralph Jensen also spoke at this event to kick it off. We were able to capture the full 10-minute presentations for each of the 6 technologies featured!

    The first technology featured is Cyberlink. Cyberlink provides extensive video surveillance capabilities including the ability to successfully track people. In the event of a violent attack or a lost child, finding the desired human being from all the surveillance video available can be quite timely without the right technology. Cyberlink’s people tracking works even if the face is not visible on the video through posture, clothing, or body movement signature.

    Advanced driver-assisted systems (ADAS) are popular in automobiles but for larger vehicles it is still newer due to the complexity and size of semi-trucks. EverFocus gave the press an in-depth overview of their current solution including the company’s success in obtaining many Taiwan and global certifications enabling deployment.

    The third technology presented at the event was Himax with their palm vein identity solution. As this contactless solution works even if a surgeon has scrubbed for surgery and put on their two pairs of surgical gloves, this technology could have easily been featured at HIMSS25 or Identiverse. Himax is not only known for their palm vein identity solution but also for their ultralow power AI processor that runs their solution and is available on the market as WiseEye.

    The fourth and fifth companies presenting both featured edge solutions. Kneron featured a general-purpose secure full stack edge AI solution that support AI services at the edge for a large variety of use cases. One example is combing standard RGB video with thermal camera information for a cohesive image to properly identity living beings or animals in the camera’s view. Likewise, Vivotek specializes in IP Surveillance solutions including network cameras, network video recorders (NVRs) and related software solutions and accessories.

    Exhibits

    The product mix set at ISC West is interesting as it spans AI vision, Camera Intelligence, surveillance, and identity. Let’s start with the best in show new product two-time award winner, Vaidio. Vaidio provides an AI vision platform leveraging their deep AI expertise. Their belief is you should be able to point a camera at anything and make it safer. Safr is a vision AI solution focuses on facial recognition and liveness verification for live video including watchlist alarms. We also had an extensive booth tour by Intel RealSense. As you can see, their solution is quite easy to integrate for developers. Enrolment is quite simple. Their chip/software solution is integrated into many of the products on the floor. They also provided a live demonstration of their solution in action. If you are famous or a high NetWorth  individual and you are not comfortable with your personal identity or other information floating around the web, 360 Privacy was there with their solution.

    Advancis is 30-year-old company that provides a one-stop identity solution that focuses on integrating as many hardware devises as possible. It currently can integrate with over 550 hardware devices on which it can capture and verify credentials. They add support for approximately 30 devices each year. Also playing in the Physical Identity and Access Management (PIAM) space is RightCrowd. RightCrowd specializes in complex scenarios for organizations with many employees, many visitors across many locations. For those seeking a PIAM solution leveraging facial recognition or fingerprints, Bioconnect might be on your radar. Bioconnect integrates with the top 8 IAM platforms in the market. For a layered security approach, dormakaba provided TBW Advisors LLC with an exclusive booth tour walking through their offering and various layers. If any of the biometric or other identity information needs to be put on a secure card with any of the contact and contactless embedded technology, Dascom was on site. Their printer can securely hold up to 200 finished product cards until a batch is completed and retrieved.

    Diving more into the physical security aspects, LVT provides a mobile security unit that is rapidly deployable. LVT’s low power solution leverages cellular connectivity and high scalability for future proofing its deployment. Underneath the surface, LVT leverage the latest in agentic AI capabilities within its solution to provide these advanced capabilities. Another agentic AI solution that

    stops threats without human intervention based on video surveillance, Spot.ai might be on your radar. As an Agentic AI solution, Spot.ai not only detects an issue but can automatically handle the threat in 90% of the cases. Specifically, the solution will automatically be able to execute things like intimidating announcements, spotlights on, and following the potential threat as well as turn on sirens. The solution notifies a humans if the automation determents fail.

    Finally, if safety and security means identification of a gun shot and its source, Databuoy was on hand. With technology funded by DARPA, their solution is just as effective in your closest metropolitan area as it is in a urban combat.

    Next Year’s Conference  

    ISC West 2026 conference will once again be held at the Venetian in Las Vegas, Nevada. The dates are yet to be announced for 2026.

    *When vendors’ names are shared as examples in this document, it is to provide a concrete example of what was on display at the conference, not an evaluation or recommendation. Evaluation and recommendation of these vendors are beyond the scope of this specific research document. Other examples products in the same category may have also been on display.

    ©2019-2025 TBW Advisors LLC. All rights reserved. TBW, Technical Business Whispers, Fact-based research and Advisory, Conference Whispers, Industry Whispers, Email Whispers, The Answer is always in the Whispers, Whisper Reports, Whisper Studies, Whisper Ranking, The Answer is always in the Whispers, and One Change a Month, are trademarks or registered trademarks of TBW Advisors LLC. This publication may not be reproduced or distributed in any form without TBW’s prior written permission. It consists of the opinions of TBW’s research organization which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, TBW disclaims all warranties as to the accuracy, completeness or adequacy of such information. TBW does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by the TBW Usage Policy. TBW research is produced independently by its research organization without influence or input from a third party. For further information, see Fact-based research publications on our website for more details.

  • Whisper Report: How can AI be effectively integrated into healthcare systems?

    Whisper Report: How can AI be effectively integrated into healthcare systems?

    Published to clients: April 28, 2025                                                            ID: 2062

    Published to Readers: April 29, 2025

    Published to Email Whispers: May 8, 2025

    Public: May 9, 2025

    Analyst(s): Dr. Doreen Galli

    Photojournalist(s): Dr. Doreen Galli

    Abstract:

    To effectively integrate AI into healthcare, focus on three key areas: risk, impact, and value. Achieving a Patient 360 view requires orchestrating various tools. AI is embedded in many healthcare solutions including those for asset location, employee safety, and security. Always have a strategy to integrate AI into workflows. Successful integration depends on strong partnerships and clear communication about AI capabilities and limitations.

    Target Audience Titles:

    • Chief Supply Chain, Logistics Officer, Procurement, Technology, and Data Officers
    • Supply Chain, Logistics, Procurement, Technology, BI and Data Science Directors
    • ERP Specialist, Supply Chain IT, Data Scientists, BI and related managers

    Key Takeaways

    Generic AI models don’t understand logistics-specific challenges.

    Inconsistent, incomplete, and manually entered data hinder AI’s effectiveness.

    Poorly structured processes and a reluctance to adopt AI-driven solutions slow innovation.

    Onboarding new suppliers and standardizing systems remains difficult.

    Biggest challenge using Generative AI in Logistics??

    We took the most frequently asked and most urgent questions straight to the logistics and supply chain experts in the industry. This Whisper Report addresses the question regarding the biggest challenges using generative AI in supply chain and logistics. The first challenge, however, is not unique to that industry nor is it unique to generative AI. This challenge applies to a all analysis and analytics including all forms of AI – generative or not regardless the size of the models. Put simply, no matter how many ways you state it, when you put garbage data in you will get garbage results.

    Tom Larson with ITS Logistics “bad inputs in = bad outputs.”

    Balaji Gunter with Hoptek, “case of garbage in garbage out.”

    Blake Donaldson with Nutrabolt, “quality of information.”

    Obrie Scarborough with Wolley Digital Innovations, “good in good out.”

    Jacob Hobbs with Cubiscan, “you are only as good as your data.”

    Additional research on technology available to help with getting and cleaning data in supply chain and logistics is available in Conference Whispers: Manifest 2025 and Conference Whispers: Smart Retail Tech Expo.

    Challenges Unique to Logistics and Supply chain?

    Given the dominance of a common answer, this raises the question, is the sector of logistics and supply chain in worse shape versus other industries? More specifically, is the data itself within logistics and supply chain the problem and if so, why? Put simply and as depicted in Figure 1, the challenges go far beyond the data. As Don Addington of Cloud 9 Perception put it, “in logistics space there is a level of complexity that is more complex than others.” These complexities come in for the following reasons.

    Data doesn’t exist

    There is an ideal digital world which is very different from the physical world. As Owen Nicholson from Slamcore pointed out, “If you are not seeing real world deployments with all the gnarly things that go wrong you are only creating idealized models that don’t work in the real world.” Distribution centers are full of human and robot workers as well as machines from multiple manufacturers. Unlike construction, many of these machines are in the same building they entered at the start of their usefulness as brand new machines long before generative AI term existed. Logistics is not the neat and tidy world of fintech transactions.

    Data is inconsistent

    As Ben Tracy of Vizion pointed out, “(many) skipped a few fundament steps, being useful and being reliable…  They don’t monitor data quality, they don’t have consistency amongst data formats, and their systems are not exportable for the data that is inside of them.” Or what data professionals call it- ‘good old fashioned data quality’. To put it in the simplest terms possible, we all learned early in elementary school you need data in the same units to perform any math over the data. You do not add inches and feet together. You cannot add meters and feet together. You don’t speak globally about time without time zones. But perhaps most important, you cannot create data quality nor can you analyze data you haven’t or cannot export.

    Data is manual and miss-keyed

    If you are wondering how bad that data can be, Dawn Favier of Green Screens provided some hard facts, “its not uncommon to flag 35% of their (customers) data as dirty. Dirty meaning miss-keyed data, something tagged as full truck load when its partial.” Obviously, if one looked at data for a half truck and leveraged for a full truck, the resulting analytics are useless. With 35% of one’s data being dirty, there is work involved before you can even hope for insights.

    Data lacks historical context
    For any AI to be successful, you need massive amounts of data over a very small problem so the mathematics behind the AI can provide useful information. As Atit Shah of Chetu explained, “

    Even if you have the right collection of data, you can generate incorrect forecasting. A lot of people do not have a huge history or the history of the records so they go into the gen AI because everyone is doing it but it doesn’t meet their expectation.“ No matter how powerful the technology, all forms of AI need good data. Furthermore, the data must have context to be useful for any advance form of AI including generative AI.

    Bad Processes
    One obvious reason for messy data is the messy, manual, and imprecise or undefined processes it represents. The biggest challenge as Bill Driegert of Flexport shared, is simply, “not slapping it (generative AI) on bad processes. There needs to be a lot of process engineering required to leverage AI.”  If process re-engineering and establishing a clean data fabric is your organizations Mt. Everest, TBW Advisors LLC offers a lot of first-hand experience and expertise to teams and executive via inquiry. Any clients at this phase should schedule an inquiry to receive guidance. We will set up a plan of inquiries during your journey to give you any guidance we may have or can gather to assist you. The plan will cover milestones including but not limited to strategy reviews, presentation reviews, and architecture reviews. It is not an area to go through without a guide on your side even if the work is outsourced.

    Resistant to change

    It is always important to consider the culture of any organization when executing or desire to execute change management. As Erica Frank of Optimal Dynamics put it, “need to take a healthy assessment, how resistant are we to change, how are we going to challenge this from the top down.”  As with any change management, executive buy-in with a business objective are critical to success. AI for the sake of AI is always a bad idea.

    Perhaps the reason many in this space are resistant to change is the change is constant. As Jason Augustine of WNS put it, “Environment keeps changing every 3-6 months”. Thus discovering opportunities to align and integrate the transformational changes into these already occurring network constant changes is a less tumultuous approach.

    Human Machine Interaction

    Logistics, like manufacturing and construction, has a lot of machines in the loop. Those machines may or may not be intelligent machines. Thus as Dr. Mario Bjelonic of Rivr.ai shared, “the challenge will come up in terms of how the humans and robots will act as a team together.” Optimizing the total solution over this shared space is the true goal. But as one organization is optimized, what about working between each organization?

    As Justin Liu from Alibaba.com stated, “biggest challenge what it can do and what it cannot do

    is the on boarding suppliers cannot be done by AI”. That’s correct. Bringing each and every machine into the system, or each and every supplier and the complex of array of data that that suppliers managed to coalesce together IS ITSELF NOT standardized thus cannot be automated.

    Can’t use Generic Gen AI

    As Balaji Guntur of Hoptek pointed out, “Most of the models are very generalized.” “AI is data hungry, and you need to train it on real data. The biggest challenge Generative AI in logistics is that the generative models don’t know what logistics is doing. This is the main challenge,” Aviv Castro, Sensos. In summary, as best put by Nykaj Nair of Sugere, “you need data highly accurate data that is relative to the companies supply chain.”

    Opportunities for Generative AI in Logistics

    With all the challenges discussed, it may seem discouraging. It is important to realize the significant opportunity awaits thus easily providing business justification for the work to transform – carefully. As Justin Liu of Alibaba.com put it, “we are continuously adopting AI into our workflow into our latest and greatest features and functionalities to do their business more efficiently.” Rye Akervik of Shipsi believes the value is, “in adding it as a first layer to understand the (customer) issue.” Mick Oliver of Dexory shared, “We don’t see it as a challenge we see it as an opportunity and provide insights based on that data.” Rich Krul of Hoplite observed that the intelligent systems are, “way more efficient, people get their answers a little faster and thinks that is a good thing for the industry.” Most importantly as Georgy Melkonyan of Arnata pointed out, “Shouldn’t fear it (AI) is going to take your job, ai will not replace your job. The people that use ai are going to replace your job.”

    *When vendors’ names or quotes are shared as examples in this document, it is to provide a concrete example of what was on display at the conference or what we heard doing our research, not an evaluation or recommendation. Evaluation and recommendation of these vendors are beyond the scope of this specific research document.  

    Related playlists

    1. Whisper Report: How can AI be effectively integrated into healthcare systems?
    2. Conference Whispers: HIMSS 2025

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    ©2019-2025 TBW Advisors LLC. All rights reserved. TBW, Technical Business Whispers, Fact-based research and Advisory, Conference Whispers, Industry Whispers, Email Whispers, The Answer is always in the Whispers, Whisper Reports, Whisper Studies, Whisper Ranking, The Answer is always in the Whispers, and One Change a Month, are trademarks or registered trademarks of TBW Advisors LLC. This publication may not be reproduced or distributed in any form without TBW’s prior written permission. It consists of the opinions of TBW’s research organization which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, TBW disclaims all warranties as to the accuracy, completeness or adequacy of such information. TBW does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by the TBW Usage Policy. TBW research is produced independently by its research organization without influence or input from a third party. For further information, see Fact-based research publications on our website for more details.

  • Conference Whispers: HIMSS 2025

    Conference Whispers: HIMSS 2025

    Las Vegas, NV March 3-6

    Published to clients: March 10, 2025

    Published to readers: March 11, 2025                   

    Published to Email Whispers: June 18, 2025

    Publicly Published with video edition: June 19, 2025

    Analyst(s): Dr. Doreen Galli

    Photojournalist(s): D. Doreen Galli

    ABSTRACT

    The gathering of Health Information and Management Systems Society, 2025 HIMSS Global Health Conference and Exhibition or HIMSS 2025 allowed over 28,000 attendees from 88 countries to gather. Discussions revolved around the pursuit of global health equity, the impact of digitization on revenue growth, and the importance of security in healthcare technology. Thought-provoking questions were raised about common household medical devices, and innovative solutions to improve patient access and operational efficiency were highlighted. The event centers on the intersection of technology and healthcare, emphasizing the need for secure, efficient, and patient-focus approaches to modern medical challenge.

    The Conference

    • The 2025 HIMSS Global Health Conference and Exhibition or HIMSSS 2025 saw over 28,000 attendees gathered with a net gain of over 2,000 attendees from the previous year.
    • The event spanned the Sands convention center at Venetian as well as leveraged the connector bridge and all of Caesars Forum.
    • Attendees titles spanned clinician, IT director, Chief Medical Officer, founder, investor, security analyst, to Chief Privacy officer.

    Cautions

    • At HIMSS the entire expo hall is treated as a patient operating room from a privacy perspective. Thus, if you want press coverage of any type, one must have executed all planning before the start of HIMSS. Press was not allowed to walk up and film attendees without prior authorization. Many first timers at HIMSS were caught off guard by this aspect.

    TAGS:

    ACH payments, aries fraud, aries fraud solutoins, consumer finance, drivers license, fintech, FM25, Fraud, Gitlab, Identiverse, Incentive.ai, Intellicheck, Interface.ai, Money 20/20, MoneyLion, Onbe, OnFido, payments, phone intelligence, Provenir, risk decisioning, Security Metrics, socure, Thetaray, Wysh

    Conference Vibe

    Every event has their own personality and HIMSS 2025, the conference for Health Information and Management Systems Society or HIMSS annual gathering is no different. In Healthcare, data privacy is not just about protecting data. As attendees regularly shared, health data represents a patient’s whole body, a patient’s being, a patient’s life history, the data represents the patient’s life – not to mention individuals can be fined for making mistakes. Thus, one might expect, HIMSS25 was a very, very private conference. A huge no cameras sign welcomed all to the expo hall and Press were required to be prebriefed and reminded multiple times, no advance permission, no video. As a point of comparison, our video to time on site ratio was 50% of what we were able to achieve at CES. Nonetheless, we were able to work with the system and bring you a whopping 37 videos and over 110 minutes of video, endless shorts to enjoy, and research for 4 different research documents including this one. The Conference Whispers: HIMSS 2025 playlist is available on our channel for you to enjoy.

    HIMSS welcomed 28,000 attendees to see more than X exhibits and y sessions with over Z startups represented. The energy was quite high as all awaited the show’s opening and the registration lines moved quickly. The Sphere, right next door, even put on a wild psychedelic show to welcome all. Finally, the moment arrived all were waiting for when the Expo Hall Opened. Food could be found for purchase at both locations. The Venetian had their Bistro open with multiple locations throughout the event. Much like SEMA, the Venetian Expo leveraged the bridge connecting it to Caesars Forum which also hosted HIMSS. For those that were at Caesar’s Forum, food was available at the café known as cash-concessions.

    We were able to conduct research for three forthcoming Whisper Reports for our clients. The playlists are unlisted but available and will eventually fill in with the video version of the report so you may wish to bookmark these playlists.

    1. Whisper Report: How can AI be effectively integrated into healthcare systems?
    2. Whisper Report: What are the best practices for enhancing cybersecurity in healthcare?
    3. Whisper Report:  How can telemedicine be optimized to improve patient care?

    Sessions and Deep Dives

    Due to the restrictive privacy nature of the conference, we could not record any keynotes and sessions were limited but we were still able to capture great research. First, enjoy the press Q&A session held by HIMSS very own President and CEO Hal Wolf. This session covered the gambit including HIMSS instrumental role in ensuring citizens around the world achieve health equity. Their mission is independent of any specific government. He has high hopes that private organizations will step in to compensate for any globally shifting landscapes. TBW Advisors was excited to say that we were able to secure HIMSS President and CEO Hal Wolf’s answer for the Whisper Report based on Question 1 and Question 2 above. These answers are presented separately from the primary session video. Hal Wolf’s answers to Question 1 and Question 2 are in their respective playlists.

    The Alexander Group provided their framework in the session titled, “From Strategy to Success: Rel World Go To Market Studies”.  This session provided their framework for revenue growth in healthcare through digitizing. The framework nicely summarizes the primary objectives of current investment areas that are occurring within healthcare to grow revenue. The session included a specific case study to drive the point home. The session, “Revolutionizing Healthcare: The AI Powered Stethoscope? During this session, Minttihealth CEO Xiaong Zou left attendees with one important question. “Why is there a thermometer in every home but not a stethoscope!?” For those seeking to secure and extended resilience across endpoints used to manage care and smart technologies, Absolute Security provided a session on a model to secure the health enterprise. Specifically, they leveraged a healthcare model to minimize risk into IT Security.

    Front Office AI Applications

    In healthcare, standard business operations are separate from technologies leveraged to provide healthcare. While both may deal with health data, health operations are significantly riskier and more restrictive. There were innovations serving both aspects of the healthcare system at HIMSS. On the front office side, we found one of those technologies you hope the next doctor you see with has deployed. Relatient’s focus is on enabling patient self-scheduling, even for new patients without using the Patient Portal. No more hold time and spending hours trying to get into the doctors’ office. Relatient purports Practices leveraging the technology have realized 70% of self-scheduling are brand new patients with 30% making their appointments after hours. Xcaliber shared their agentic AI solution for healthcare which can anchor to any of your organization’s data stores. Problems they solve include prior authorization and discharge summaries. Aisera is another agentic AI solution for Healthcare with three separate fully developed ontologies for healthcare ready to go. Aisera purports it is designed to leverage agentic AI to build out new workflows opening the doors to endless possibilities.

    Healthcare Support Applications

    When you move from the front office of healthcare to the back office, many things change. Even the keyboards and mice must be different so they can be sanitized. Fortunately, Man & Machine has waterproof and washable keyboards and mice available. The mice can even be dipped in 10% bleach! Warning, do not try that at home with your equipment!

    Keyboards are not the only devices to support providing health,  doctors leverage many handheld devices. Stethoscopes, blood pressure meters, glucose meters and the likes. Telemedicine and AI are also impacting these medical devices. In turn, these medical devices are also becoming more intelligent and capable of provide remote and real-time data such as those now available by Minttihealth. For those in cybersecurity, at this point your head might start to spin at the possibilities of it all. Have no fear, there were many providers on hand to help including Absolute Security. Absolute Security solutions aim to ensure those end points such as tablet and PC’s in use are secure and resilient.

    Some of those endpoints are more expensive than others. Some may be huge expensive machines. Keeping track of all those assets and ensuring the safety of staff require an intelligent location solution. Cognosos provides an infrastructure light, location intelligence solution for your assets – man or machine.

    Moving on to the care side and practitioner support, Evidently provides clinical summarization and decision support created leveraging actual clinicians. Notice it is a decision support tool as the clinician is ultimately responsible for taking care of the patient. We often refer to this as Human in the Loop or HIL. One interesting capability of Evidently is to provide a very clear line where facts originated. This makes it easy for the clinician to decide to agree or disagree with the technology’s suggestion, ultimately building trust.

    Next Year’s Conference  

    HIMSS 2026 conference will once again be held in Las Vegas, Nevada. The announced dates are March 9-13, 2026.

    ©2019-2025 TBW Advisors LLC. All rights reserved. TBW, Technical Business Whispers, Fact-based research and Advisory, Conference Whispers, Industry Whispers, Email Whispers, The Answer is always in the Whispers, Whisper Reports, Whisper Studies, Whisper Ranking, The Answer is always in the Whispers, and One Change a Month, are trademarks or registered trademarks of TBW Advisors LLC. This publication may not be reproduced or distributed in any form without TBW’s prior written permission. It consists of the opinions of TBW’s research organization which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, TBW disclaims all warranties as to the accuracy, completeness or adequacy of such information. TBW does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by the TBW Usage Policy. TBW research is produced independently by its research organization without influence or input from a third party. For further information, see Fact-based research publications on our website for more details.